Subject Matter Expert - Splunk ITSI (6-10 yrs)

Job Description - Splunk ITSI SME.

System Soft Technologies is a premier technology company providing exceptional consulting services and solutions that drive innovation, enhance business value, and boost competitiveness.

For over 25 years, we have built trusted partnerships with our clients, helping us grow into a $200MM+ enterprise.

With the collective resources of over 1,200 associates covering the full spectrum of IT expertise, we anticipate and meet the unique needs of our clients, consistently delivering exceptional quality that exceeds expectations.

Job Summary :

Client is looking for Splunk ITSI SME and this is Hybrid position from Hyderabad, Telangana.

Responsibilities :

- Working on engineering and development focused projects from start to finish with minimal supervision.

- Providing technical and operational support for our customer base as well as other technical areas within the company that utilize our tools.

- Risk management functions such as reconciliation of vulnerabilities, security baselines as well as other risk and audit related objectives.

- Administrative functions for our tools such as keeping the tool documentation current and handling service requests.

- 24x7 on-call L3 support on a rotational schedule with other team members.

- Participate in user training to increase awareness of Splunk.

- Ensuring incident, problem and change tickets are addressed in a timely fashion, as well as escalating technical and managerial issues.

- Following DTCC's ITIL process for incident, change and problem resolution.

Required Skills and Experience :

- Minimum of six (6) years of related Splunk work experience with expertise in ITSI.

- Programming experience (Python, Shell, JavaScript).

- 5+ years' experience of Splunk engineering/support in a production environment.

- This includes all phases of lifecycle management: planning, design, deployment, upkeep and retirement.

- Should have a developed competency with Splunk in a production environment.

- Moderate to advanced competency of Windows and Unix-like operating system principles (power user functions).

- Developed competencies around essential project management, communication (oral, written) and personal effectiveness.

- Working experience covering Microsoft Office tools such as Outlook, Excel, PowerPoint, Visio and Project.

- Good SQL skills and good knowledge of relational databases.

- Experience developing and interfacing with REST APIs.

- Good knowledge of TCP/IP and networking fundamentals.

- Good knowledge of engineering, configuring, deploying and supporting Splunk Enterprise, Splunk Cloud, ITSI and Observability.

- Ability to create and optimize Big Data correlations as a Splunk search language (SPL) proficient.

- Optimize/Tune logging source streams.

- Develop Splunk reports to meet requirements of key stakeholders.

- Good knowledge of Amazon AWS products and services such as EC2, BeanStalk, Lambda, VPC, Route 53, Amazon FW, API Gateway.

Why System Soft Technologies ?

At System Soft Technologies, we are united by diversity, inclusion, transparency, respect, integrity, and a deep passion for our clients and team members.

Our growth is fuelled by your professional development as we collaborate, share ideas, innovate, and invest in our future together.

By building meaningful partnerships with our people, we embrace a common purpose to amplify ambitions, expand horizons, and exceed our goals.

This synergy keeps us agile, ahead of the competition, and leaders in our industry.

Our continued success starts with you.

System Soft Technologies is a proud equal employment opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, sexual orientation, or any other characteristic protected by law.