Director of Operations

Greetings from Synergy Resource Solutions, a leading recruitment consultancy firm.

We are hiring for our client company, USA based company in field of Insurance Fintech product & having their office at Bopal Area of Ahmedabad.

Position: Director of Operations Insurance Operations & Strategic Partnerships

Position Overview

A senior leadership role responsible for scaling operations in India, managing cross-functional teams, and developing strategic partnerships within the insurance sector. The ideal candidate will combine deep insurance industry expertise with operational excellence and a proven track record of building high-performing teams.

Key Responsibilities

• Strategic Leadership & Growth
• Lead the development and execution of operational strategies to scale the companys presence in India.
• Structure and negotiate strategic partnerships with insurance companies to drive business growth.
• Identify and capitalize on market opportunities while ensuring operational excellence.
• Develop and implement operational policies, processes, and standards across all departments.

Team Leadership & Culture

• Build and mentor high-performing teams across multiple departments including customer service, tech support, sales, and finance.
• Foster a positive, inclusive, and performance-driven culture that attracts and retains top talent.
• Establish clear performance metrics and accountability frameworks.
• Drive cross-functional collaboration and alignment between departments

Operations Management

• Oversee daily operations across all departments ensuring efficiency, quality, and compliance.
• Optimize operational processes to improve scalability and cost-effectiveness.
• Implement technology solutions to enhance operational capabilities.
• Manage departmental budgets and resource allocation.
• Ensure regulatory compliance and risk management across operations.

Partnership Development

• Leverage existing relationships within the insurance industry to forge new partnerships.
• Negotiate and structure strategic deals with insurance companies.
• Maintain and grow relationships with key stakeholders in the insurance sector.
• Identify and evaluate potential partnership opportunities.

Required Qualifications

Experience

• 15+ years of progressive experience in insurance operations, with at least 8 years at senior management level.
• Proven track record of scaling operations in India.
• Demonstrated success in building and managing strategic partnerships with insurance companies.
• Experience managing multiple departments including customer service, tech support, sales, and finance.

Skills & Expertise

• Deep understanding of the Indian insurance market, regulations, and industry dynamics.
• Strong network of relationships with decision-makers in the insurance sector.
• Excellence in team leadership and organizational development.
• Strategic thinking and business acumen.
• Strong negotiation and deal-structuring abilities.
• Financial management and budgeting expertise.

Education & Certifications

• Master s degree in Business Administration, Finance, or related field.
• Insurance industry certifications preferred.
• Professional qualifications in relevant areas.

Personal Qualities

• Visionary leader with strong execution capabilities.
• Excellence in relationship building and stakeholder management.
• Strong communication and interpersonal skills.
• Cultural sensitivity and ability to work in diverse environments.
• Results-oriented with a focus on operational excellence.
• Proficient in change management and adaptability.

Location

• Ahmedabad, India with willingness to travel as required.

Reporting Relationship

• Reports directly to the CEO.
• Member of the executive leadership team.

If your profile matching with above requirement, Lets connect to further discuss.