Sr Employee Relations Specialist

Responsible for providing Employee Relations (ER) support to managers and team members and making recommendations that effectively promote positive employee experience

Liaise with Employee Relations Specialist to resolve Level 2 escalations

Job responsibilities
Manages requests or inquiries from customers following defined procedures and guidelines

Conducts proper reviews and investigations working to resolve cases within acceptable timeframes, further escalating inquiries as appropriate in order to uphold timely, effective resolution

Engages appropriate stakeholders at the appropriate time in the case lifecycle in accordance with the functional area procedures and guidelines


Consults with and advises managers regarding workplace issues and recommends appropriate personnel actions in accordance with Company policies and guidelines, and applicable laws

Coordinates review with employment law as appropriate in addressing cases that may result in potential legal action


Assists managers as needed in preparing corrective action documents and performance improvement plans and preparing for employee conversations

Reviews escalated matters with appropriate stakeholders and operates as intermediary as needed


Leads investigations and collection of pertinent facts needed to resolve the case

Handles relevant materials in accordance with all company policies and guidelines

Identifies the company policies and practices that are relevant to the case in order to identify when a violation of company policy has occurred

Based on the findings, researches and recommends the action(s) to appropriately resolve the case to functional leader


Remains current and informed in the field of Employee Relations in order to share knowledge and insights with others

Maintains knowledge of local compliance and labor laws


Collaborates effectively with others in order to execute tasks and fulfil key deliverables

Integrates efficiently with team members in the functional area(s) and seeks to provide expertise/advice


Strives to gather and share information to allow for transparent knowledge transfer and effective overall capability of the HR functional team


Takes ownership of all assigned tasks, initiatives, training, inquiries, and escalations and makes sure that they are resolved/completed efficiently and with a superior level of quality

Adheres to established service level agreements


Communicates and interacts effectively with customers and team members of the HR functional area team while displaying empathy and courtesy

Cultivates a high level of trust with all customers, stakeholders and team members

Assists and encourages customers to make effective use of the systems, services, and full range of HR services available to them order to drive rapid resolution and empower the customer


Ensures that company policies and procedures are adhered to and in compliance with all applicable local labor laws

Makes a conscientious effort to ensure that the workplace is free of all discrimination and harassment


Responsible for performing activities that are in compliance with applicable Corporate and Divisional Policies, Standard Operating Procedures and Operating Guidelines and performing other duties as assigned by management

Qualifications

What we re looking for
Bachelor s Degree and experience in an HR concentration, Employee Relations Experience
Preferred PHR or SPHR Certification / Master s Degree in HR
Should have 7 to 9 Years experience with recent 2 or 3 years dedicatedly working in employee relations field
Any ticketing tool experience is good to have; Workday experience is more preferred
Knowledge of local compliance and labor laws


Experience with employee relations, providing guidance to management and researching, investigating and responding to team member issues and concerns


Experience providing employee relations support virtually to team members in multiple locations


Experience working in a customer service environment


Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing effective solutions to resolve problems


Experience communicating both verbally (on phone, one-on-one, to groups) and in writing (emails, letters, reports, presentations) to various audiences (work group, team, company management, legal representation)


Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates


Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions


Intermediate level skill in Microsoft Word, Excel, and PowerPoint
Willing to travel up to 15% of the time for business purposes