Employee Performance Management & Grievance Redressal Specialist

Performance Management:

• Develop and implement robust performance management systems and processes.
  
• Work closely with managers to set KPIs, goals, and performance expectations for employees.
  
• Conduct periodic performance reviews, identify skill gaps, and facilitate constructive feedback sessions.
  
• Assist in designing and executing performance improvement plans (PIPs) for underperforming employees.
  
• Analyze performance data to identify trends and areas for improvement across departments.
  

• Grievance Redressal:
  

  • Act as the primary point of contact for handling employee grievances in a fair and timely manner.
    
  • Ensure effective communication channels for grievance reporting and redressal.
    
  • Investigate complaints, gather facts, and recommend solutions to address employee concerns.
    
  • Collaborate with senior leadership and legal teams when needed to resolve sensitive issues.
    
  • Maintain proper documentation of all grievances and resolutions for transparency and compliance.
    

  • Employee Engagement & Conflict Resolution:
    

    • Drive initiatives to build a healthy, positive, and motivated work culture.
      
    • Address conflicts among employees or teams and mediate effectively to ensure resolutions.
      
    • Propose strategies for enhancing employee morale, satisfaction, and retention.
      

    • Compliance & Reporting:
      

      • Ensure compliance with labor laws, company policies, and HR best practices.
        
      • Generate regular reports on performance metrics, grievance trends, and HR activities for management review.
        
        Requirements Required Skills & Qualifications:
        
        • Minimum 8 years of experience in HR roles, specifically in performance management and grievance redressal.
          
        • Prior experience working in the IT or BPO industry is a must.
          
        • Strong understanding of performance evaluation frameworks, employee relations processes, and labor laws in India.
          
        • Excellent communication, interpersonal, and conflict resolution skills.
          
        • Proven ability to handle sensitive and confidential information with discretion.
          
        • Proficiency in HR tools, data analysis, and performance tracking systems.
          
        • Bacheloror Masterdegree in Human Resources, Business Administration, or a related field.
          
          
          

          
          
          Benefits

          Benefits:
          

          • 5.5-Day Work Week: Enjoy a balanced work schedule designed for productivity and work-life harmony.
            
          • Medical Insurance: Comprehensive health coverage for you and your family.
            
          • Group Personal Accident Insurance: Additional protection for our employees.
            
          • Work-Life Balance: We prioritize your well-being and strive for a supportive work environment.