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NOC Analyst
3-4 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
NOC Analyst
Sykes Business Services Of India
posted 27d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Work within a Network Operations Center environment focusing on the following tasks:
- Proactive monitoring of all Network elements, leveraging monitoring tools such as Solarwinds and Live Action.
- Opening incidents and taking action when issues are identified.
- Actions taken would be but are not limited to:
- Support incident bridges working with stakeholders
- Perform basic trouble shooting tasks, power verification, alarm reviews, log reviews initial assessment.
- Work with Telecom Service Providers to resolve escalated circuit problems to resolution
- Work with OEM partners such as Cisco, Checkpoint and F5 to resolve incidents related to the products.
- Work with internal IT, Operations groups and leadership to drive fix actions to restore services.
- Actions taken would be but are not limited to:
In addition to incident support the NOC Analyst will be responsible for:
- Manage P3 to P5 service requests, assign Project and Operation tickets to the respective vertical engineer and follow up for closure.
- Document reason for outage.
- Planning and performing upgrades to firmware and IOS.
- Remediate security vulnerabilities identified through audit findings and network scans.
- Perform Capacity Management reviews and report on bandwidth utilization.
Other duties as assigned:
- Other functions in support the business along with administrative functions not performed on a consistent basis.
Typical Qualifications :
(education, experience, knowledge, skills and abilities typically needed to perform this job)
Education
(if beyond High School or equivalent)
: - Preferred - Bachelor in Engineering - Computers / Electronics / Communication or related field, Graduate/Post Graduate in Science/Math/IT
- R elated experience with relevant technology certifications
Experience Target
(in this job or a related function/field)
- 3 - 4 years of experience in Network and/or Network Security
Skills :
(identify essential skills required, and identify additional skills that enable success in performing this job)
- Excellent English written and verbal communication skills with specific focus on technical and operational documentation
- Strong interpersonal and problem solving skills
- Excellent customer service, analytical and organizational skills
- Willing to work in 24x7 rotational shift
- Ability to take initiatives for individual projects as well as work in a team environment
Knowledge/Abilities :
(describe type and level of knowledge or ability needed to perform essential job functions and those that enable success in performing this job)
- Knowledge and Technical experience in CISCO L3 and L2 switches.
- Knowledge and Technical Expertise with Routing & Switching Protocol.
- Basic knowledge of Network Security products such Cisco Firewall and Checkpoint
- Basic Knowledge in MPLS and VPN networks .
Special Certifications
Industry certifications (can be used in place of a university degree)
(if appropriate--identify if required to perform the job or just preferred):
Industry certifications (can be used in place of a university degree)
- Cisco certifications - CCNA Cisco Certified Network Associate or CCNP Cisco Certified Network Professional
- Check Point Certifications - CCSA, CCSE, CCSM, etc
- F5 - Admin, Technical Professional, Certified Specialist
Travel Required
(typical % of time, scope of travel (in country, international), transportation mode, special issues)
Not Applicable for this position (NA)
Other :
(if appropriate, list anything especially challenging or unique about this position that is needed to be successful in performing
this job that is not covered in other areas above.
Essential Functions :
(describe job responsibilities necessary to achieve the position s purpose)
Importance
Essential Functions and Duties Approximate % of Total Job
1
Proactive monitoring of Network elements
60%
2
Address issues proactively for priority 1 & 2 incidents and ensure resolution in timely manner.
20%
3
Support and Manage P3 to P5 tickets, assigned Project and Operation tickets to the respective vertical engineer and follow up for closure.
10%
4
Maintain systems, system documentation, processes and procedures.
10%
Employment Type: Full Time, Permanent
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People are getting interviews through
(based on 41 Sykes Business Services Of India interviews)
Job Portal
Company Website
Walkin
Referral
61%
12%
12%
10%
5% candidates got the interview through other sources.
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What people at Sykes Business Services Of India are saying
NOC Analyst salary at Sykes Business Services Of India
reported by
2
employees
with 7-8
years exp.
₹7
L/yr - ₹11
L/yr
76%
more
than the average NOC Analyst Salary in India
View more details
What Sykes Business Services Of India employees are saying about work life
based on 688 employees
Flexible timing
Rotational Shift
No travel
Day Shift
Sykes Business Services Of India Benefits
Submitted by Company
Submitted by Employees
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Sykes Business Services Of India Hyderabad / Secunderabad Office Location
Hyderabad/Secunderabad Office
Headquarter
Mantri Cosmos Building , 17th Floor , Financial District
Hyderabad/Secunderabad
500032
500032
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