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Sr Executive - Relationship & Business Performance
Swiggy
·
3-5 years
₹ 3.25 - 6.5L/yr (AmbitionBox estimate)
Mumbai
1 vacancy
Sr Executive - Relationship & Business Performance
Swiggy
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Responsibilities-
- Recommend and advise on best practices of picking and packing to improve Cx (Customer Experience) experience.
- Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards.
- Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact.
- Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Customer Experience.
- Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx.
- Provide recommendations to partners for continuous improvement on delivering best Cx metrics.
- Provide recommendations on the training aspects required to deliver/improve Cx metrics.
- Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact.
- Graduate / 3-5 years of retail management experience
- Must have led 15+ people/ employees at Retail/ Store.
- Problem solving, data-driven decision-making
- Adaptability to dynamic situations.
- Experience from retail/FMCG/ quick commerce Industry.
Employment Type: Full Time, Permanent
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Rating based on 54 Senior Executive
reviews
Anonymous · Corporate Training
in Bengaluru
Only tea and biscuit
Politics, Politics & Politics. Management should change otherwise they will make sure it is shut with losses. No idea how to manage a team, they just need their owns religion peers to come n work. Making layoff for the really desired people who worked strong n steady. N in layoff settlement, again golmal. Proper calculation is not made wantedly n settled with lesser amount.
Read 54 reviewsSenior Executive salary at Swiggy
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