City Trainer

Job Description
Areas of Responsibility Indicative Activities
Conduct hands-on training sessions for restaurant shift managers, and store managers. ( Buddies )
Facilitate onboarding programs for new hires ( alogn with Buddy trainer)
Facilitate and help in order to understand detailed and unbiased RCA for customer complaints .
afety- Food Preparation and other related activites, from receiving to serving, are in compliance with food safety st
ning on Recipe SOP, New opearation process & Flow, and review time to time to ensure Policies & Procedures are
Training and Delivery ure the POD goes through a indepth Culinary Training before the new store opening or a New Brand implementat
Conduct PODs Level Sensory for food products for all session ( Break Fast, Lunch, Snack and Dinner .
Conduct Mystery Order to review Service performance against the standard ( Packaging, Receip Adherence,
and delivery experience)
To be able to train the team and also take calls on certain aligned POD interventions like assembly of food ,
seasonings , and garnishing etc
Food Sensory Share the sensory report to concerns stakeholder in an unbiased manner without any pre-notions
Monitor and assess the performance of kitchen teams through regular quality checks and feedback sessions
and be responsible for CX Ratings and other call outs
Implement a robust evaluation and certification system to ensure that all trained staff meet the desired culinary
and service standards.
Quality Assurance &
Performance Management: Use key performance indicators (KPIs) to measure the effectiveness of training programs and adjust strategies
accordingly.
to increase efficiency and reduce cost.
Support new store openings and ensure teams are well-prepared for launch.
Conduct refresher training sessions to ensure compliance with updated Daily/ Cafe standards or policies.Ensure each staff is trained on Kitchen equipment operating procedure and preventive miantanence procedure
Operations Support Support store teams in meeting and exceeding customer satisfaction targets.
Provide tailored coaching to team members to improve specific competencies, such as:
# Operational efficiency.
# Customer complaints/ IGCC/ other business metrics .
# Food preparation and Packaging
Provide real-time, actionable feedback during and after training sessions.
Collaborate with management to identify high-potential employees for leadership development programs.
Coaching and Development
Conduct regular follow-ups to ensure the implementation of learned skills on the job.
Maintain accurate training records, including attendance, performance evaluations, and feedback.

Develop reports on training outcomes and share actionable insights with the operations team.
Regularly update training materials to align with the latest Daily/ Cafe procedures and standards.
Monitoring and Evaluation Implement continuous improvement strategies for training programs.
Work closely with the operations and NPD team to align training initiatives with business goals.
Prepare training reports and share insights with senior management.
Coordinate with the HR and operations departments for workforce development strategies.
Collaboration and Reporting Work closely with Unit Manager and area manager/ City head to align training with business goals.