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Customer Experience Coach

2-7 years

Gurgaon / Gurugram, Bangalore / Bengaluru

1 vacancy

Customer Experience Coach

IGT Solutions

posted 53min ago

Job Description

Job Title: Customer Experience Trainer


Company Overview:
IGT Solutions is a global leader in providing end-to-end outsourcing solutions for the travel, transportation, and hospitality industries. We specialize in delivering world-class customer service and operational excellence. With a presence across multiple countries, we are committed to enhancing the customer experience through cutting-edge technology, highly skilled professionals, and data-driven insights. At IGT, we prioritize innovation, collaboration, and continuous growth, ensuring that our clients receive top-notch services that drive business success.

Job Responsibilities:

  • Provide feedback and coaching on presentation skills to enhance overall performance.
  • Serve as the liaison between quality and operations from a training and development perspective.
  • Demonstrate a strong aptitude for delivering exceptional customer experience.
  • Utilize strong analytical skills and attention to detail to monitor performance metrics.
  • Familiarity with call monitoring, TNI (Training Needs Identification), and implementation of improvements.
  • Work closely with new hires to enhance their communication skills and ensure consistent performance.
  • Lead refresher training sessions based on TNI findings and conduct calibration sessions.
  • Develop and execute strategies to improve CSAT metrics through engaging contests and refresher initiatives.
  • Regularly monitor calls and agent performance to ensure quality standards are met.
  • Conduct assessments to identify areas of improvement and implement action plans accordingly.
  • Perform training needs analysis, prepare action plans, and report on progress and improvements.

Requirements:

  • Bachelor's Degree (Any Field).
  • Excellent verbal and written communication skills.
  • Ability to work in a 24/7 environment (6-day work week).

How to Apply:
Interested candidates can send their resumes to:
swapnil.gupta@igtsolutions.com
Contact: 7042379178


Equal Opportunity Employer:
IGT Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status


Employment Type: Full Time, Permanent

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What people at IGT Solutions are saying

Customer experience Coach salary at IGT Solutions

reported by 6 employees with 3-5 years exp.
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₹5 L/yr - ₹8.5 L/yr
30% more than the average Customer experience Coach Salary in India
View more details

What IGT Solutions employees are saying about work life

based on 2.7k employees
66%
65%
71%
65%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

IGT Solutions Benefits

Cafeteria
Job Training
Free Transport
Work From Home
Soft Skill Training
Health Insurance +6 more
View more benefits

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IGT Solutions Gurgaon / Gurugram Office Location

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Gurugram Office
Headquarter
InterGlobe Technologies, 2nd floor, InfoTech Centre, Milestone 14/2, Old Delhi Gurgaon Road, Dhundahera Gurugram
Haryana 122016

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