Senior Incident Manager - Azure Platform (7-9 yrs)

Job Description :

Responsibilities :

- Lead the coordination and communication until the resolution of major incidents impacting Azure-based services.

- Take ownership of incidents, assemble cross-functional teams, and drive the incident management process to resolution.

- Provide in-depth technical guidance to incident response teams, leveraging a deep understanding of Azure services, infrastructure, and configurations.

- Collaborate effectively with technical teams, support staff, and stakeholders to ensure a swift and effective response to major incidents.

- Maintain detailed incident records, including timelines, actions taken, and resolutions.

- Understand incident severity levels and ensure appropriate escalation procedures are followed.

- Continuously identify opportunities to enhance incident management processes and contribute to the development of best practices.

- Be available for on-call duties and respond to major incidents outside of regular working hours as needed.

Qualifications :

- Bachelor's degree in computer science, information technology, or a related field.

- 7 - 9 years of proven experience in managing major incidents, particularly in Azure cloud environments.

Mandatory : ITIL Certification.

Highly Desirable :

- Azure certifications (e.g , Azure Administrator, Azure Solutions Architect).

- Strong technical background with a deep understanding of Azure services and infrastructure.

- Excellent communication and leadership skills to effectively coordinate incident response activities.

- Familiarity with incident management frameworks and best practices.

- Strong problem-solving abilities and a proactive approach to incident resolution.

- Strong analytical and documentation skills