Tele Caller

Role & responsibilities

• Effective communication involves speaking clearly and confidently with a professional tone, demonstrating proficiency in required languages, and actively listening to understand customer concerns.
• Confidence and patience are crucial for handling conversations and managing customer interactions effectively.
• Empathy and a positive attitude are key to understanding customer needs and building rapport.
• Strong work ethic and flexibility to adapt to different shifts and time zones.
• Proven ability to achieve targets and motivation to meet KPIs like call volume, lead conversion, or customer satisfaction.