Executive - Commercial

Job Title: Executive - Commercial

Reports To: Dy Manager / Manager - Operations / Business Manager

Location: Hyderabad, India

Department: Commercial

No. of Direct Reports: NA

Position Summary:

The Location Executive within the Commercial Department serves as a Sales Coordinator, responsible for managing customer inquiries, order processing, and supporting various transactional activities. The role involves preparing quotations, tracking orders, ensuring on-time delivery, invoicing, and handling payments, ensuring that customer expectations are met throughout the order fulfillment process.

Key Roles & Responsibilities:

• Quote Preparation: Accurately prepare and issue quotations using ERP system SAP and MS Excel.
• Inquiry Handling: Respond to incoming inquiries, ensuring full details are captured and addressed promptly.
• Costing & Pricing Decisions: Assist with costing and determining pricing strategies.
• Order Tracking: Track customer quotes and orders, keeping customers informed about the status.
• Order Processing: Process orders, ensure items are ordered as per customer requisitions, and seek order amendments when necessary.
• Production Schedule Monitoring: Collaborate with production teams to monitor progress and ensure timely delivery.
• Invoicing & Dispatch: Handle invoicing procedures and ensure timely dispatch of orders.
• Payment Follow-Up: Monitor payment statuses and follow up with customers to ensure timely payment.
• Interdepartmental Coordination: Collaborate with branch offices to resolve commercial issues and communicate with Swagelok USA for necessary updates.
• Customer Grievance Handling: Address customer grievances in line with company values and objectives.
• Business Relationship Management: Maintain professional relationships with target accounts, ensuring continued customer satisfaction.
• Documentation: Draft business letters, follow up on statutory documents, and maintain accurate records.
• Sales Support: Assist the sales team in acquiring new customers and supporting sales activities.
• Adherence to Policies: Ensure compliance with SQS, company policies, and procedures.
• Record Keeping: Maintain comprehensive and up-to-date records of transactions and activities.

Core Competencies Required:

• Communication: Clear and effective communication, both verbal and written, in English; strong listening skills and ability to express ideas well.
• Teamwork & Collaboration: Work well with others to achieve common goals and deliver results.
• Interpersonal Skills: Build trust and support coworkers, demonstrate empathy, and actively listen to their concerns.
• Customer Orientation: Maintain professionalism while interacting with customers, anticipating their needs and providing excellent service.
• Job Competency: Strong technical skills to accomplish job responsibilities, continuous improvement in job performance, and meeting job objectives.
• Results-Oriented: Focus on achieving high-quality results, delivering on time, and supporting the company's best interests.

Education, Professional Qualification, Experience & Skills:

• Education: B.Com or M.Com.
• Experience: 2-3 years of experience in a Commercial domain.
• Skills: Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) is required; Advanced Excel and SAP knowledge is an advantage.