Product Automation Support Specialist

The Product Automation Support Specialist will provide administrative and operational support to the Product Automation team. This role involves coordinating project activities, documentation, and facilitating communication and meetings among team members and stakeholders.

In addition, responsibilities will include observing and documenting Teammate process workflows, identifying workflow challenges and inefficiencies, sharing outcomes with the Digital Team, and validating the performance of GenAI tools and solutions implemented on TaskUs campaigns. The ideal candidate will have strong organizational skills, excellent communication abilities, and a keen interest in AI and technology.

• Assist in the preparation and scheduling of meetings, including drafting agendas, taking minutes, and following up on action items.
• Conduct workshop sessions with TU campaign operations to scope how they can deliver business value through technology.
• Review performance metrics to identify areas for potential automation improvement.
• Observe Teammate process workflows and identify opportunities for technology to drive business value and innovation.
• Document and quantify challenges and solutions.
• Assist in the collection, analysis, and reporting of data post-implementation.
• Track progress and provide regular updates to the Product Automation team and stakeholders.
• Maintain and organize documentation, ensuring accuracy and accessibility.
• Ensure data integrity and accuracy in project reports and presentations.
• Facilitate clear and effective communication among team members, stakeholders, and external partners.

• At least one (1) year of relevant Team Leader or comparable experience in an outsourcing or similar company;
• Technical know-how;
• Previous experience working in phone, email, and live chat customer support roles;
• Familiarity with e-Commerce, ZenDesk, or any other CRM tools; and
• Flexibility and willingness to work on different shifts.
• Strong organizational and multitasking skills with attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in G-suite applications
• Basic understanding of AI and technologies is a plus.
• Ability to work collaboratively in a fast-paced, dynamic environment.
• Strong problem-solving skills and a proactive approach to task management.