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2 OpenText Technologies Support Specialist Jobs
Associate Renewal Support Specialist
1-3 years
Bangalore / Bengaluru
1 vacancy
Associate Renewal Support Specialist
OpenText Technologies
posted 15d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Create Zero Value Opportunities/Quotes where required,
- Investigate and resolve Premium Support issues,
- Solve ISV cases where required create opportunities and quotes,
- Log SMAX (IT help) tickets where there are complications,
- Provide testing support for IT releases,
- Ensure that both transactional and aggregated data are timely, accurate, organized and accessible.
- Ensure recorded transactions and customer information is appropriately secure and that data retrieval and reporting capabilities meet the needs of internal renewals, operational support, delivery and audit teams and in accordance with local legal compliance and company policy requirements.
- Assisting with renewal Quote Generation where issues arise and support the Renewal Account Representatives as and when required.
What you need to succeed
- Good communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.
- Intermediate knowledge of internal processes and policies.
- Developed understanding of local legal compliance issues.
- Strong problem-solving and analytical skills.
- Good teamwork skills.
- Intermediate time management skills.
Skills Experience
- University degree with recommended focus in business or finance or 2 years of relevant business experience.
- Typically 2 years of experience in a related field
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Support Specialist roles with real interview advice
What Support Specialist at OpenText Technologies are saying
Support Specialist salary at OpenText Technologies
reported by
3
employees
with 3-4
years exp.
₹12
L/yr - ₹13
L/yr
74%
more
than the average Support Specialist Salary in India
View more details
What OpenText Technologies employees are saying about work life
based on 1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
OpenText Technologies Benefits
Submitted by Company
Health Benefits Employee Assistance Program (EAP) Wellness and Fitness Reimbursement Education Reimbursement Retirement and Stock Purchase Plans Paid Volunteer Time
Submitted by Employees
View more benefits 
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OpenText Technologies Bangalore / Bengaluru Office Location
Bengaluru/Bangalore Office
3rd and 4th Floors, Infinity
#436, Off Koramangala
Indiranagar
Intermediate Ring Road
Challanghatta, Domlur
Bangalore 560071
India
Phone: +91 80 61441000
Bengaluru/Bangalore
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