Associate Renewal Support Specialist

Your Impact:
Reporting into the Renewals function, the Renewal Support Specialist performs back-office functions and is typically a non-customer facing role responsible for performing general and specific tasks related to the effective execution and support of the end-to-end renewal sales cycle processes.

This may include at the non-exempt level, capture, entry, and organization of customer information, updating renewal opportunity & quote data, maintaining records and documentation, researching information, and coordinating work via pre-defined processes.

Interfaces with internal stakeholders, partners, and end customers to communicate status or resolve issues arising during or after the renewal sales cycle.

Provides knowledge expertise to the company's operations community to optimize, simplify, and standardize the use of customer and renewal data for decision making.

What the role offers:

• Create Zero Value Opportunities/Quotes where required,
• Investigate and resolve Premium Support issues,
• Solve ISV cases & where required create opportunities and quotes,
• Log SMAX (IT help) tickets where there are complications,
• Provide testing support for IT releases,
• Ensure that both transactional and aggregated data are timely, accurate, organized and accessible.
• Ensure recorded transactions and customer information is appropriately secure and that data retrieval and reporting capabilities meet the needs of internal renewals, operational support, delivery and audit teams and in accordance with local legal compliance and company policy requirements.
• Assisting with renewal Quote Generation where issues arise and support the as and when required.

What you need to succeed:

• Good communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.
• Intermediate knowledge of internal processes and policies.
• Developed understanding of local legal compliance issues.
• Strong problem-solving and analytical skills.
• Good teamwork skills.
• Intermediate time management skills.

Skills & Experience:

• University degree with recommended focus in business or finance or 2 years of relevant business experience.
• Typically 2 years of experience in a related field.