Renewal Specialist

Roles & Responsibilities:

• Creating relationships with existing customers over the phone/email.
• Maintaining and growing strong relationships with current customers.
• Follow through with the sales and renewal process with customers by phone, email.
• Communicating with all renewal customers during budget reviews to manage renewal status.
• Cultivating relationships with renewal customers to ensure renewal is forthcoming.
• Assisting Account Representatives in the strategy and promotion of additional products (upselling).
• Providing customers with sales quotes and online demonstrations of our products.
• Effectively understanding customer needs, solving problems, negotiating, and developing solutions to meet customer needs.
• Using a contact management system to plan and complete sales activities, create quotes, develop a pipeline, and move opportunities through the renewal process to close.
• Effectively Negotiate Estimated Annual Contract Value.
• Requirements & Skills:
• Excellent written and verbal communication skills with an ability to communicate across the organization and externally with customers.
• Strong organizational skills and ability to multi-task, self-start and self-direct work in an independent and fast paced environment.
• Ability to collaborate with teams in diverse functional areas with effective interpersonal skills necessary to build positive, productive, and effective professional working relationships.
• Proven analytical and problem resolution skills.
• Flexibility and ability to prioritize in meeting multiple goals.
• Adhere to internal controls, best practices, and efficiencies.
• Self-motivated and self-sufficient.
• Detail-oriented & customer focused.
• Proficient with Microsoft Office and Salesforce.
• Ability (up to 10%) travel for quarterly company sales meetings.
• OEMs: Microsoft, Fortinet, Palo Alto, Citrix, Sophos, Veeam, Veritas, SOTI, Dell, Lenovo, HPE.
• Requirement: Immediate Joiner.
• Education
• Position requires a bachelors degree and any sales or marketing experience. Experience of social leadership or intra college leadership will be a plus point.
• Preferred Degree: Any graduate or postgraduate.
• Other Skills and Qualifications
• Networking, Persuasion, Prospecting, Public Speaking, Research, Writing, Motivation for Sales, Prospecting Skills, Sales Planning, Identification of Customer Needs and Challenges, Territory Management, Market Knowledge, Meeting Sales Goals, Professionalism, CRM, and Microsoft Office.