1 IBM Support Engineer Job

Responsibilities

Work as part of a team to provide support for our IBM Concert Customers.

Respond to customer requests within our Service Level Agreement.

Responsible for assigned cases.

Providing timely updates to customer issues.

Problem replication of reported issues.

Identify / Confirm possible software defects and log software enhancements.

Work with a minimum of supervision.

Some Altered Shifts will be required, along with Weekend Coverage (on call)

Required education
Bachelor's Degree

Preferred education
Master's Degree

Required technical and professional expertise

Deep technical aptitude and ability to communicate effectively with both technical customer as well as business oriented customers.

Ability to diagnose technical problems.

Excellent analytical and problem solving skills.

Excellent communication skills, both oral and written.

Knowledge of network management products and markets.

Advanced level knowledge of Linux.

Strong Cloud skills, Kubernetes and/or Redhat Openshift.

Base knowledge of industry leading 3rd party applications that integrates with the AIOPs/ Netcool Suite.

Knowledge of at least one scripting language e.g. Python, Ansible, Bash.

Understanding of the protocols:SNMP, IP, IGRP, Serial, Frame Relay,CDP, VLANs, RIP, Ethernet.

Preferred technical and professional experience

Degree qualified in Computer Science or a related discipline.

Cisco CCNA highly desirable

Cloud/Kube Certification highly desirable