Role & responsibilities
- Supervises processes and/or claims processing teams ensuring highest quality of service is provided.
- Includes the distribution of work, calculation and communication of productivity and quality results and review of audit appeals.
- Monitors production goals of team and reports results and issues to higher-level leadership.
- Assists team with escalated claims processing issues.
- Reviews structured problems.
- Selects and applies appropriate standards/guidelines.
- Probes beyond the stated situation.
- Identifies underlying issues and consider possible alternatives.
Preferred candidate profile
- 8+ years of must have strong Health Claims End to End Domain Knowledge.
- Minimum 2 years experience as a team lead.
- Both Under Graduates and Post Graduates can apply.
- Excellent communication (verbal and written) and customer service skills.
- Ability to work independently; strong analytic skills.
- Detail-oriented; ability to organize and multi-task.
- Ability to make decisions.
- Required computer skills: must have experience with data entry and word processing, possess a working knowledge of MS Office applications, and understand how to navigate through web-based applications.
- Cognitive Skills include language, basic math skills, reasoning ability and verbal communication skills.
- Ability to work in a team environment.
Regards,
Durga Prasad C
DurgaPrasad.C@nttdata.com
Employment Type: Full Time, Permanent
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