Manager Operations- Night Shift

Role & responsibilities

Looking for Immediate joiners only (Night Shift 06:30 PM - 03:00 PM)

Job Description-

• Minimum 12 years of industry Customer Service experience in North America Non Voice Ops (Disability insurance preferred)

• Should be currently working in the capacity of a Manager / similar designation for more than 1 year Skills/Capabilities

• Leadership experience of managing a team size of at least 80, ability to work in an environment of multiple priorities and conflicting deadlines

• Customer service focus, Strong people management and leadership skills

• Ability to assess staff strengths and developmental needs and deliver motivating feedback to have staff thrive and grow

• Ability to build strong relationships with others across business and technical communities. • Process improvement experience using a methodology

• Accomplishments in process optimization, operations management, and client servicing & team management with key focus on cost control, revenue maximization, and strategic planning & change management

• Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals.

• An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem solving & organizational abilities. Possess a flexible & detail oriented attitude • Established good track record in attrition control and mapping, align staffing as per volume forecast and hiring

• Ability to assess Processes & identify digital & automation opportunities

• Ability to create CBA , Present & Seek approval for Business cases and laisse with technology team in deployment of solutions

Interested candidate can share their profile at V.vaibhav@sunlife.com

Preferred candidate profile

Perks and benefits