Senior Manager- Lean Designer

Role & responsibilities

Shift Timings (03:30 PM to 12 PM)- Hybrid Mode

Looking for Immediate joiner with expereince in Lean Six Sigma with Tableau

Required Skills and Qualifications: -

• Using Design Thinking skills, you lead research sessions with our clients to understand their experiences, unmet needs, desires and their moments of truth
• Using systems thinking skills, you overlay these opportunities on our current operating model and use LEAN and hypothesis-based Six Sigma problem-solving techniques to uncover the root cause of inefficiencies and issues
• Assist in developing a digital transformation target operating model which includes recommendations on automation, workflows, web applications, data science and employee training opportunities to improve the client experience
• You conduct a series of design sessions or test proposed solutions though experiments so that only the best ideas reach development and deployment teams
• You partner with product owners, business and technology leaders to develop a series of minimal viable products (MVPs) to accelerate the pace of client improvements based on sound understanding of AGILE and change management principals
• You continue to keep the previously defined target operating model and continue to influence partners through change roadmaps and improvement backlogs to delivers the objectives of an ultimate client experience
• Help operations team with Capacity Insights for planning of FTEs and enable them derive capacity gains achieved through target re-baselining
• Create a roadmap of Transformation and CI initiatives in co-ordination with Business Heads and alignment with Canadian Lean Design Director/s
• Coordinate with multiple Sr. Stakeholder and manage their expectations with respect to transformation journeys for their portfolios
• Coaching and mentoring of Consultants on building and managing Digital transformation journeys

Skills and Knowledge

• Ability to use human centered design principles to map the ideal client journey, including leading empathy and co-creation workshops
• Ability to create a business architecture to facilitate alignment of strategic objectives and tactical demands
• Ability to assess data model and data flows and facilitate automation and process design workshops
• Strong consulting, relationship management and facilitation skills including the ability to listen and question to understand the business problem, analyse, provide insight and advice
• Excellent written and verbal communication skills including persuasive, data-rich presentation skills

Education and Experience

• Minimum - University degree, Preference - Masters from a Tier 1-2 Institute
• At least 12-14 years of relevant experience with increasing accountability
• Hands-on knowledge of and certification in various improvement frameworks (LEAN, Six Sigma, AGILE, Human Centered Design, Design Thinking, Customer Journey mapping)
• Experience using Business Architecture to articulate RPA/Micro Automation solutions using platforms such as PEGA, Blue Prism and TABLEAU
• Experience of using process/task mining tools such as Celonis and Sorroco
• Experience of managing multiple portfolios with varied requirements and priorities
• Experience managing complex process improvement projects, including undertaking operational assessments and target operating model design using Lean Six Sigma
• Expert level knowledge of tools to collect, aggregate, segment and analyze data e.g. MS Excel
• Knowledge of MS PowerPoint, MS Project, and MS Visio

Preferred candidate profile

Perks and benefits