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Virtual Customer Service Manager
2-3 years
₹ 5 - 5.5L/yr
Mumbai, Thane, Chennai
2 vacancies
Virtual Customer Service Manager
Sun Life Financial
posted 2d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Role & responsibilities
- The Central Customer Service Manager is responsible for resolving queries/requests/complaints of customers from PAN India branches in a virtual environment within the TAT
- Building and maintaining virtual relationships with clients while adhering to regulatory guidelines
- To ensure quality of communication is maintained throughout the call
- To ensure brand image protocol, confidence and pleasantness are maintained on the call
- Quality of the calls will be evaluated through dipstick monthly
- To be responsible for publishing the required MIS on daily/monthly basis.
- To be responsible for preparing reports, PPTs and any other ad hoc activities
Preferred candidate profile
- Virtual relationship managers from banks with min 2 yrs experience
- Graduate
- Presentable personality
- Excellent communication
- Known to English/ Hindi/ Marathi (for Mumbai)/ Tamil (Chennai)
Employment Type: Full Time, Permanent
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Sun Life Financial Benefits
Learning Based Ecosystem High Performance Culture Caring and Inclusive Culture WELLNESS Day offs & additional Wellness allowance EMPLOYEE ASSISTANCE SUPPORT Programs for mental health and physical wellbeing VACCINATION SUPPORT Program where our employees and their dependents were vaccinated in office premises +2 more
Free Food 
Work From Home 
Cafeteria 
Health Insurance 
Soft Skill Training 
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