Virtual Customer Service Manager

Role & responsibilities

• The Central Customer Service Manager is responsible for resolving queries/requests/complaints of customers from PAN India branches in a virtual environment within the TAT
• Building and maintaining virtual relationships with clients while adhering to regulatory guidelines
• To ensure quality of communication is maintained throughout the call
• To ensure brand image protocol, confidence and pleasantness are maintained on the call
• Quality of the calls will be evaluated through dipstick monthly
• To be responsible for publishing the required MIS on daily/monthly basis.
• To be responsible for preparing reports, PPTs and any other ad hoc activities

Preferred candidate profile

1. Virtual relationship managers from banks with min 2 yrs experience
2. Graduate
3. Presentable personality
4. Excellent communication
5. Known to English/ Hindi/ Marathi (for Mumbai)/ Tamil (Chennai)