CRM Executive

• Issuing Welcome letters, Allotment letters, Payment Plan, Demand letters, Receipts & Other post sale documents to customers.
• Ensure timely payment collection from customers.
• Ensuring Reconciliation of customer accounts, payment follow ups with the customers
• Solving customers queries over the phone or through emails.
• Sending payment reminders to the customers
• Handling Registration process

Requirements

• Maintain an updated status of due customers.
• Managing all the operational works related to customer relationship management
• Meet customers to serve them and address the queries related to documentations & payment process
• Coordinating with the banks for payment disbursements
• Able to provide solutions/initiatives to improve/better work flows, suggest Home Loan Product measures