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Customer Support Executive
Studybase
posted 27d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Studybase is looking for a passionate and experienced individual to join us as a Customer Support Executive. Responsible for contacting customers and responding to their requests in a professional manner. Main goal for this role is to ensure excellent
customer satisfaction to the customers. In addition to this, candidate should have good listening skills with the ability to complete the required tasks simultaneously.
customer satisfaction to the customers. In addition to this, candidate should have good listening skills with the ability to complete the required tasks simultaneously.
Responsibilities
- Understanding the products and services provided by the company.
- Supporting the customer through an email ticketing system and phone calls.
- Resolving customer complaints and queries.
- Providing the new employees with training sessions for enhancing their skills.
- Offering exceptional customer service and satisfaction.
- Following up with customers for any further information.
- Taking feedback from the customers.
- Contributing the work to the company s knowledge base.
- Maintaining a healthy relationship with the clients.
Qualifications: Bachelor s degree
Experience: 1-3 years of experience
Job Types: Full-time, Regular / Permanent
Experience: 1-3 years of experience
Job Types: Full-time, Regular / Permanent
Employment Type: Full Time, Permanent
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based on 5 employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Studybase Benefits
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