AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
21 Stratacent Jobs
Enterprise Helpdesk Technician (Gurugram)
3-6 years
Gurgaon / Gurugram
1 vacancy
Enterprise Helpdesk Technician (Gurugram)
Stratacent
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Experience: Minimum 2+ Years
Job Summary: The Enterprise Helpdesk Technician will be responsible for providing support and assistance to end-users within the organization. This role involves troubleshooting hardware and software issues, managing user accounts, and ensuring the smooth operation of IT systems.
Primary Roles and Responsibilities:
Qualifications:
Company Profile
.
We have partnerships with SAS, Automation Anywhere, Snowflake, Azure, AWS and GCP.
URL - http://stratacent.com
Employee Benefits:
Group Medical Insurance
Cab facility
Meals/snacks
Continuous Learning Program
,Job Summary: The Enterprise Helpdesk Technician will be responsible for providing support and assistance to end-users within the organization. This role involves troubleshooting hardware and software issues, managing user accounts, and ensuring the smooth operation of IT systems.
Primary Roles and Responsibilities:
- Provide first-level technical support to end-users via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network issues.
- Manage user accounts, permissions, and access rights.
- Install, configure, and maintain computer systems and applications.
- Document and track support requests and resolutions using a ticketing system.
- Collaborate with other IT team members to resolve complex issues.
- Assist in the development and implementation of IT policies and procedures.
- Conduct training sessions for end-users on various software and hardware topics.
- Stay updated with the latest technology trends and advancements.
Qualifications:
- Bachelors degree in information technology, Computer Science, or a related field
- Proven prior experience in a helpdesk or technical support role
- Strong knowledge of Windows and Mac operating systems
- Familiarity with network protocols, hardware, and software troubleshooting
- Strong knowledge and experience working with Service Now
- Familiarly with NICE ACD software
- Excellent problem-solving and communication skills
- Ability to work independently and as part of a team
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus
Company Profile
.
We have partnerships with SAS, Automation Anywhere, Snowflake, Azure, AWS and GCP.
URL - http://stratacent.com
Employee Benefits:
Group Medical Insurance
Cab facility
Meals/snacks
Continuous Learning Program
Stratacent India Private Limited is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factors
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Helpdesk Technician roles with real interview advice
What people at Stratacent are saying
What Stratacent employees are saying about work life
based on 19 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Stratacent Benefits
View more benefits
Compare Stratacent with
HCL Infosystems
Compare
Accel Frontline
Compare
Northcorp Software
Compare
Diverse Lynx
Compare
Elentec Power India (EPI) Pvt. Ltd.
Compare
HyScaler
Compare
Pitney Bowes
Compare
Solartis Technology Services
Compare
Apmosys Technologies
Compare
Dahua Technology India Pvt.Ltd.
Compare
DynPro
Compare
Apex CoVantage
Compare
VHS Consulting
Compare
IVTL Infoview Technologies
Compare
AvenData GmbH
Compare
Appsierra
Compare
Yashi Consulting Services
Compare
Han Digital
Compare
Avontix
Compare
AYN InfoTech
Compare
Similar Jobs for you
Share an Interview