Enterprise Customer Success Manager | US B2B SaaS

StoryXpress (a Techstars-backed company) is an end-to-end video platform designed to humanize the way you promote, sell, and communicate with your customers

Our suite of video tools- including Video Creator, Recorder, Hosting, Analytics, APIs, and SDKs- helps businesses drive revenue through strategic video use

Founded in 2014, StoryXpress serves 500K+ users, from small enterprises to Fortune 500 companies.

About The Role

We are looking for an Enterprise Customer Success Manager to join our team

This role is ideal for someone passionate about driving customer success, improving retention, and ensuring seamless client experiences.

Key Responsibilities



Serve as the primary point of contact for enterprise clients, ensuring high levels of satisfaction and engagement.

Conduct regular check-ins and business reviews with clients to align on goals and deliverables.

Identify and resolve challenges proactively, ensuring smooth client experiences.

Collaborate with internal stakeholders to deliver on client needs and improve overall service delivery.

Track and report on key metrics like Net Retention Rate (NRR) and churn rates.

Qualifications

0-2 years of experience around customer success, project management, or client servicing in SaaS customer success, project-based client servicing, or B2B relationship management.

Excellent problem-solving and relationship management skills.

Familiarity with customer success tools like Gainsight, ChurnZero, or similar platforms.

Brownie Points:Exposure to video creation tools and no/low-code automation tools like Zapier.

Why Work with Us

Autonomy & Ownership:Drive client success initiatives with full ownership of outcomes with minimal micromanagement.

Impact-Driven Role:Your contributions will directly ensure business continuity for a $1M company, providing clear and measurable results

Your work will have a clear, immediate impact.

Flexible Workspace:Operate from a co-working space, with the structure and support you need to excel in your role.

If you're eager to work in a fast-paced environment and help drive retention at StoryXpress, apply now!

Skills:B2B, SaaS, Customer Success, Customer Relationship Management (CRM), Attention to detail, Communication Skills, Organizational skills and Hubspot