Customer Success Manager

We are seeking a dynamic and analytical Customer Success Manager to join our team in Bengaluru. This is a full-time, on-site role that will play a crucial part in enhancing our customer relationships and ensuring the successful delivery of our services. As a Customer Success Manager, you will be responsible for managing customer interactions, implementing success strategies, and driving customer satisfaction.

Key Responsibilities:

• Build and maintain strong customer relationships to understand their needs and ensure their success.

• Monitor customer engagement and satisfaction, identifying potential issues and addressing them proactively.

• Implement and optimize customer success processes to enhance efficiency and satisfaction.

• Analyze customer data to derive insights and make data-driven decisions.

• Collaborate with cross-functional teams to improve product and service offerings based on customer feedback.

• Contribute to the development of customer success strategies and best practices.

Qualifications:

• 3+ years of experience in customer success or related roles.

• Bachelor’s degree in a related field (Engineering, Business, or similar).

• Strong analytical skills with the ability to interpret customer data and draw meaningful conclusions.

• Excellent communication and interpersonal skills.

• Proven experience in customer success principles and practices.

• Ability to work in a fast-paced, dynamic startup environment.

• Proficiency in customer relationship management (CRM) tools and data analysis software.