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17 Gushwork Jobs

Customer Success Manager

3-6 years

Bangalore / Bengaluru

1 vacancy

Customer Success Manager

Gushwork

posted 3mon ago

Job Description

We are seeking a dynamic and analytical Customer Success Manager to join our team in Bengaluru. This is a full-time, on-site role that will play a crucial part in enhancing our customer relationships and ensuring the successful delivery of our services. As a Customer Success Manager, you will be responsible for managing customer interactions, implementing success strategies, and driving customer satisfaction.

Key Responsibilities:

  • Build and maintain strong customer relationships to understand their needs and ensure their success.

  • Monitor customer engagement and satisfaction, identifying potential issues and addressing them proactively.

  • Implement and optimize customer success processes to enhance efficiency and satisfaction.

  • Analyze customer data to derive insights and make data-driven decisions.

  • Collaborate with cross-functional teams to improve product and service offerings based on customer feedback.

  • Contribute to the development of customer success strategies and best practices.

Qualifications:

  • 3+ years of experience in customer success or related roles.

  • Bachelor’s degree in a related field (Engineering, Business, or similar).

  • Strong analytical skills with the ability to interpret customer data and draw meaningful conclusions.

  • Excellent communication and interpersonal skills.

  • Proven experience in customer success principles and practices.

  • Ability to work in a fast-paced, dynamic startup environment.

  • Proficiency in customer relationship management (CRM) tools and data analysis software.


Employment Type: Full Time, Permanent

Read full job description

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What people at Gushwork are saying

4.5
 Rating based on 2 Customer Success Manager reviews

Likes

- Remote Working - Competitive Salary - Helpful Colleagues - Management Stands By You

  • Salary - Good
  • +4 more
Dislikes

- Work Life Balance is not really that good - Feels overwhelming sometimes with the amount of responsibilities. - There is no pushback to unnecessary/unrealistic expectations of clients due to which there is pressure.

Read 2 Customer Success Manager reviews

Customer Success Manager salary at Gushwork

reported by 4 employees with 4-9 years exp.
₹12 L/yr - ₹26 L/yr
34% more than the average Customer Success Manager Salary in India
View more details

What Gushwork employees are saying about work life

based on 27 employees
76%
100%
90%
75%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Gushwork Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

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Gushwork Bangalore / Bengaluru Office Location

View all
Bangalore / Bengaluru, Karnataka Office
Headquarter
Second Floor, 309, 100 Feet Rd, Binnamangala, Stage 1, Indiranagar, Bengaluru, Karnataka 560038 Bangalore / Bengaluru, Karnataka
560038

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