Operations Associate | US B2B SaaS

StoryXpress (a Techstars-backed company) is an end-to-end video platform designed to humanize the way you promote, sell, and communicate with your customers

Our suite of video tools- including Video Creator, Recorder, Hosting, Analytics, APIs, and SDKs- helps businesses drive revenue through strategic video use

Founded in 2014, StoryXpress serves 500K+ users, from small enterprises to Fortune 500 companies.

About The Role

We are looking for an Operations Associate to join our team at StoryXpress

This role is ideal for someone who thrives on ensuring smooth operational workflows, managing client interactions, and maintaining high-quality standards in a dynamic environment

If you're a quick learner, a good communicator, and someone who doesn't always need instructions, this role is for you.

Key Responsibilities



Account Management:Facilitate seamless client onboarding processes by gathering requirements, setting expectations, and maintaining clear communication channels.

Client Delivery Management:Oversee and execute video servicing projects, ensuring deliverables are produced accurately and delivered on schedule.

Quality Control:Conduct rigorous quality checks on team outputs, ensuring all deliverables meet client standards and company guidelines.

Tracking & Reporting:Regularly manage tracking and reporting activities for key clients, including Fortune 500 companies.

Support Operations:Handle support inbox queries manage and resolve cancellation, refund queries, and disputes efficiently, including optimizing processes wherever possible.

Vendor Management:Coordinate effectively with vendors to ensure smooth collaboration and timely service delivery

Manage ongoing communication, resolve issues, and maintain strong relationships to support operational needs.

Qualifications

Experience:0-2 years in e-commerce content, media operations, B2B client servicing, or a related field.

Mindset:Proactive, solution-oriented, and comfortable working in a fast-paced startup environment.

Skills

Strong organizational and time-management skills.

Proficiency in Excel/Google Sheets for tracking and reporting tasks.

Ability to manage multiple tasks and prioritize effectively.

Excellent communication skills for client and vendor interactions.

Attention to detail and a commitment to quality control.

Brownie Points

Experience with no/low-code automation tools like Zapier and/or Microsoft Power Automate.

Experience with Prompt Engineering and Googling, in general.

Basic understanding of SQL and databases.

Why Work with Us

Autonomy & Ownership:Be the driving force behind critical operations, taking full ownership of tasks and making key decisions independently.

Impact-Driven Work:Your contributions will directly ensure business continuity for a $1M company, providing clear and measurable results

Your work will have a clear, immediate impact.

Professional Growth:Gain hands-on experience in client servicing, vendor management, and process optimization, enhancing your operational skill set.

Flexible Workspace:Operate from a co-working space, with the structure and support you need to excel in your role.

If you're eager to streamline operations and help drive efficiency at StoryXpress, apply now!

Skills:Vendor Management, Account Management, Microsoft Excel, Zapier, B2B, Attention to detail, Organizational skills and SaaS