Sr. Executive Billing & Revenue

Invoicing and Revenue Recognition

1. Verify invoicing data from the system for completeness and accuracy by applying necessary checks based on the nature of services rendered.
2. Raise accurate invoices in a timely manner following the established SOPs.
3. Dispatch invoices to customers promptly and upload them on the Issuer Portal.
4. Upload invoice data in Tally and book revenue recognition entries on time.
5. Ensure all invoices comply with GST laws, including updates based on customer requests for GST changes.

Customer and Operational Coordination

1. Maintain an up-to-date customer master file with all necessary invoicing information.
2. Coordinate with the operations team to obtain required data or clarifications for invoicing, ensuring timely follow-ups and escalations as per the matrix.
3. Address customer queries regarding invoices promptly and accurately.
4. Work with the grievance team to resolve invoice and receipt-related issues and ensure timely responses to customers.

Process Improvement and Automation

1. Identify and implement system improvements and automation in invoicing and related processes.
2. Review the existing invoicing process and highlight areas for enhancement, focusing on automation.

Monitoring and Reporting

1. Prepare daily MIS reports on invoicing activities, highlighting exceptional circumstances and necessary action points.
2. Reconcile invoices generated with underlying systems on a daily, monthly, or quarterly basis to prevent revenue leakages.

Audit and Compliance

1. Prepare audit schedules and management-required statements.
2. Resolve audit queries related to invoicing.
3. Ensure compliance with GST laws and other regulatory requirements in invoicing practices.

Accounting and Reconciliation

1. Book receipt accounting entries in the accounting software.
2. Perform bank reconciliations and day-to-day accounting entries, including rectifications and TDS adjustments.
3. Match receipt entries against invoices in the accounting software.
4. Update monthly steady receipt entries in the steady interest working file.
5. Prepare a working file for advances received in the bank.
6. Follow up with banks to resolve unidentified transactions.

Coordination and Escalation

1. Coordinate with the grievance team for issues related to receipts, ensuring timely and complete resolution.
2. Ensure all escalated emails are addressed accurately and promptly.

Recovery and Follow-Up:

• Identify overdue accounts and prioritize recovery efforts based on aging and amounts.
• Engage with customers via calls, emails, or visits to negotiate payment terms and recover outstanding dues.
• Track and monitor repayment commitments and escalate default cases as per company policy.
• Collaborate with customers to identify reasons for non-payment and provide feasible solutions to settle outstanding amounts.

Reporting and Analysis:

• Maintain accurate records of recovery efforts, including payment schedules, communication logs, and follow-ups.
• Prepare daily, weekly, and monthly recovery performance reports for management.
• Analyze trends in non-payment and suggest strategies to improve the recovery process.

Coordination and Collaboration:

• Work closely with the accounts and finance teams to reconcile outstanding balances and resolve disputes.
• Coordinate with Marketing team or relationship person for account insights and resolution strategies.

KPIs (Key Performance Indicators):

• Percentage of overdue amount recovered vs. total outstanding.
• Average resolution time for overdue accounts.
• Reduction in the number of high-risk accounts.
• Customer retention post-recovery negotiations.
• Accuracy and timeliness of recovery reporting.