Resort Manager

Regional General Manager

Key working Relationship

Resort Manager, Cluster Head & Corporate F & B Head

Qualification

Bachelors degree in Hotel Management

Experience

10 years of Exp in Hotel operations (F & B background)

Key Areas of Responsibility

Qualification & Experience

• Participates in the development of business strategies for the Hotel which are aligned with Organization overall mission, vision, values and strategies
• Maximises profitability and revenue by directing the operation of the Resorts
• Develops and implements strategies and practices which support employee engagement
• Achieves goal for Rev Par by developing and implementing yield management strategies to increase occupancy and average rate
• Achieves customer satisfaction and room revenue goals by supervising Front Office operations
• Develops and implements strategies to achieve goals for Willingness to Return, Customer Complaints per Thousand and the Customer Comment Index
• Meets and exceeds the expectations of the employees by utilising leadership skills and motivation techniques to maximise employee productivity and satisfaction of direct reports
• Maintains safe and secure environment for customers and employees
• Creates 100% guest satisfaction by providing the guest experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver service and teamwork

• Adheres to hotel policies and procedures
• Minimum of 7-10 years work experience in hotel management with F&B background
• Bachelors degree in Hotel Management
• Experience managing to brand standards
• Experience managing owner relationships
• Able to resolve conflicts guests, supervisor, and employee
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork
• Knowledge or hotel operations including preparation of business plans, budget forecasting, quality assurance program, hospitality law, and long-range planning