Executive Housekeeper

Administration

Oversees and assists in the preparation and updates of the Housekeeping Departmental Operations Manuals.

Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.

Reads and updates the Communications Log Books.

Ensures the use new technology and equipment is explored and implemented wherever appropriate.

Ensures Housekeeping service standards are in accordance with the Operations Manual.

Customer Service

Ensures all Housekeeping employees deliver the brand promise and provide exceptional guest service at all times.

Ensures Housekeeping employees also provide excellent service to internal customers in other departments as appropriate.

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

Maintains positive guest and colleague interactions with good working relationships.

Personally and frequently verifies that guests are receiving the best possible in-room service.

Financial

Endorses all purchase requests and invoices for Housekeeping related expenses.

Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

Financial (continued)

Ensures Housekeeping operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.

Assists in monthly re-forecasting, as appropriate.

Assists in the preparation of the Annual Business Plan for Rooms Division.

Ensures all relevant hotel, company and local rules, policies and regulations relating to financial record keeping are adhered to, including the timely and accurate reporting of financial information.

Ensures the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.

Operational

Be responsible for the inventory of guest supplies, cleaning supplies, printing and stationary for the rooms, linen, etc.

Carries out inventory-taking of supplies and operating equipment as required by the Finance Division.

Works with the Materials Manager to ensure sufficient flower arrangements for the hotel.

Communicates with and supervise the hotels contracted pest-control and other contracted companies to ensure that effective programmes are instituted and maintained.

Oversees the cleanliness of guest rooms and public areas.

Oversees the cleanliness of public and back-of-the house areas, including the Employee Residences.

Works with vendors to provide uniforms for all hotel employees.

Ensures the proper handling and control of lost and found items.

Conducts frequent and thorough inspections of guest rooms and Rooms areas in general together with the Front Office Manager and/or Assistant Managers - Housekeeping.

Oversees that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are prepared with the appropriate welcome and other amenities.

Works closely with the Front Office and Engineering Departments to block rooms as necessary for maintenance.

Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

Assists in ensuring that all Touches of Hyatt and the Rooms Top 20 have been implemented.

Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

Ensures Housekeeping employees work in a supportive and flexible manner with other departments, in a spirit of We work through Teams.

Personnel

Assists the recruitment and selection of all Housekeeping employees; follows hotel guidelines when recruiting and uses a competency-based approach to selecting employees.

Ensures the punctuality and appearance of all Housekeeping employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and departments grooming standards.

Conducts annual Performance Development Discussions with Housekeeping employees, supports them in their professional development goals.

Plans and implements effective training programmes for all Housekeeping employees in coordination with the Training Manager and Departmental Trainers.

Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.

Develops the skills and effectiveness of all Housekeeping employees through the appropriate training, coaching, and/or mentoring.

Be responsible for the skills and effectiveness of all Housekeeping employees.

Ensures work schedules reflect business needs and other key performance indicators.

Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.

Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatts Values and Culture Characteristics.

Ensures employees have a complete understanding of and adhere to employee rules and regulations.

Ensures employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

Ensures standards as stated in the Operations Manuel are maintained by the employees.

Feedbacks the results of the Employee Opinion Survey and ensures that the relevant changes are implemented.

Other Duties

Attends and contributes to all training sessions and meetings as required.

Is knowledgeable in statutory legislation in employee and industrial relations.

Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International.

Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organisations.

Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.

Ensures high standards of personal presentation and grooming.

Responds to changes in the Housekeeping and Laundry functions as dictated by the industry, company and hotel.