System Administrator II - Jamf Pro (3-4 yrs)

Position Overview :

The JAMF II role involves providing support that encompasses Server Management and Upgrades (On-Prem), Application packaging and deployment, along with hands-on experience in both On-Prem and On-Cloud JAMF instances.

Key Responsibilities :

- Provide JAMF Administrator support, including Server Management and Upgrades (On-Prem).

- Gain hands-on experience with both On-Prem and On-Cloud JAMF instances.

- Manage macOS upgrades through scripting and imaging.

- Handle application packaging and deployment.

- Oversee patch management.

- Replicate Distribution Points.

- Generate reports using custom queries.

- Demonstrate an advanced understanding of Patch Management and the creation/implementation of policies.

- Create custom Mac policies based on client requirements.

- Manage and deploy VPN applications using customized policies and injected server details.

- Oversee the management and deployment of security software through customized policies.

- Integrate MS Intune/Conditional Access.

- Possess an advanced understanding of configuration profiles, including PPPC, custom profiles for security applications, and enterprise Wi-Fi.

- Have knowledge of bash scripting.

- Display extensive experience with macOS and iOS devices.

- Manage and implement Apple Business Manager (DEP/VPP).

- Facilitate the Automated Device Enrollment process.

- Handle Extension Attributes and the pre-stage enrollment process.

- Create smart groups using custom queries and static groups.

- Knowledge of JAMF Connect and JAMF Protect implementation and management is a plus.

- Demonstrate the ability to multitask and meet deadlines.

- Be flexible in working across different time zones.

- Collaborate effectively with teams across various time zones and cultures.

- Troubleshoot various operating systems effectively.

- Provide user support through various communication methods (phone, email, instant messaging).

- Manage incidents, track issues, and provide solutions related to the engineered solution.

- Design and implement enterprise solutions for clients, including server support.

- Offer recommendations for automation and modern endpoint management strategies.

- Assist in managing the client computing environment, including design, implementation, customization, and build processes.

Soft Skills :

- Excellent communication and interpersonal skills.

- Strong analytical and problem-solving capabilities, with a keen attention to detail.

- Ability to excel in a fast-paced, dynamic environment while effectively managing multiple priorities.

Qualifications :

- Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).

- At least 3 years of relevant experience