35 Startek Jobs
·
1-3 years
₹ 4 - 5L/yr
Mumbai, Navi Mumbai, Mumbai
5 vacancies
Customer Experience Management (CEM) - Engineer
Startek
posted 5hr ago
Flexible timing
Department Roll & Category
Department: Customer Experience Management (CEM)
Roll:
The Customer Experience Management department plays a crucial role in ensuring that the organization delivers a high level of service to its enterprise customers using Fixed Line services. The department is responsible for managing the complete customer lifecycle, from onboarding to ongoing support, with the goal of enhancing customer satisfaction and loyalty. The department works closely with various internal teams, including Network Operations, Sales, and Customer Support, to achieve its objectives.
Key Responsibilities of the CEM Department:
Category:
Summary
The Customer Experience Management department operates to deliver exceptional service to enterprise customers, focusing on both operational efficiency and customer satisfaction. The role of the CEM Engineer within this department is pivotal in executing strategies that drive positive customer experiences and long-term retention.
Employment Type: Full Time, Permanent
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