Qa Lead

QA LEAD

Role & responsibilities

Test Leadership & Management:

○ Lead and manage a team of QA engineers, assigning tasks and ensuring timely execution of test plans.

○ Create and enforce testing standards and processes to ensure consistent, high-quality outputs.

○ Define and drive the quality goals for all major web and CRM-related initiatives.

• Website & Landing Page Testing:

○ Ensure comprehensive testing of websites and landing pages, focusing on functionality, usability, security, and cross-browser compatibility.

○ Oversee performance testing initiatives, driving efforts to improve page speed and load times.

• CRM and Integrations Testing:

○ Lead testing for CRM features like customer segmentation, lead management, automated email flows, and reporting.

○ Oversee integration testing to ensure smooth data exchange between CRM systems and third-party tools, ensuring no data discrepancies.

• Campaign, Loyalty, and Persistency Testing:

○ Ensure referral campaigns are functioning as expected, from campaign sign-up to reward redemption.

○ Oversee testing for loyalty programs, ensuring that customers can track points, receive rewards, and engage with the brand effectively.

○ Ensure persistency features (such as subscription or membership renewals) work accurately, maintaining customer data integrity.

• Test Automation & Optimization:

○ Lead the implementation of automation frameworks and work with developers to incorporate automated tests into the CI/CD pipeline.

○ Constantly evaluate testing processes and propose improvements in testing tools, methodologies, and reporting.

• Stakeholder Communication:

○ Regularly update product and development teams on the status of testing, providing insights and reports on test coverage, defects, and progress.

○ Serve as the primary point of contact for all QA-related

Preferred candidate profile

7+ years of experience in quality assurance, with expertise in testing websites, CRM systems, and integrations.

• Strong experience in leading a QA team and managing complex testing projects.
• Expertise in automation tools (Selenium, Cypress, Appium, or similar) and scripting.
• Proficient in performance testing tools (e.g., Lighthouse, WebPageTest, JMeter).
• Experience with CI/CD pipelines and working in an agile environment.
• Exceptional problem-solving skills, leadership abilities, and cross-functional communication