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Senior Relationship Manager
Standard Chartered
posted 29d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Summary
- Drive client engagement in line with coverage model. Own client portfolio for limited defined period of time.
- Engage NR Personal Banking clients by identifying and meeting needs via cross sell of retail banking products. Primary focus will be on increasing penetration of wealth and insurance along with improving CASA AUM
- Follow the applicable contact management approach to drive engagement with NR Personal Banking clients. Execute applicable sales campaigns as designed and released by country segment teams
- Drive Needs based conversations with clients to provide suitable products. Focus on building relationship via consultative selling approach
- Meet or exceed applicable scorecard targets
- Handle Client led product requests triggered via ATL/Online pull activities
- Follow up and manage expectations of clients to ensure timely processing of sales transactions
- Help drive digital adoption among clients
- Support on boarding of premium clients and create a pipeline for upgrade to priority/premium segment
Strategy
- Drive client engagement in line with coverage model. Own client portfolio for limited defined period of time.
Business
- Support on boarding of premium clients and create a pipeline for upgrade to priority/premium segment
Processes
- Ensure adherence to all internal and external regulations.
People & Talent
- Follow CER Guideline while interacting with customers
Risk Management
- Monitor all major risk issues and concentrations. Where appropriate, direct remedial action and/or ensure adequate reporting to Risk Committees
Governance
- Follow Group code of conduct/zero audit finding/no mis selling/ no fraud
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Lead the team to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
Key stakeholders
- NR Segment / Wealth Management
Other Responsibilities
- Embed Here for good and Group s brand and values in team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);
Skills and Experience
- Wealth proficiency
- Relationship Management
- Customer Service
- Inter Personal Skills
- Communication
Qualifications
- Graduate/Post graduate/ MBA/ MMS/MA/M.sc
9469
.
Employment Type: Full Time, Permanent
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People are getting interviews at Standard Chartered through
People are getting interviews through
(based on 173 Standard Chartered interviews)
Job Portal
Referral
Campus Placement
Company Website
Walkin
Recruitment Consultant
25%
23%
9%
7%
6%
6%
24% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Standard Chartered are saying
Rating based on 14 Senior Relationship Manager
reviews
Anonymous · Retail & B2C Sales
in New Delhi, Delhi
Likes
Culture
Dislikes
Unwanted Pressure makes you pressuring
Read 14 reviewsSenior Relationship Manager salary at Standard Chartered
reported by
143
employees
with 4-14
years exp.
₹5.7
L/yr - ₹20.9
L/yr
141%
more
than the average Senior Relationship Manager Salary in India
View more details
What Standard Chartered employees are saying about work life
based on 4.3k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Standard Chartered Benefits
Submitted by Company
Time-off Being part of an inclusive culture Support for wellbeing challenges Proactive wellbeing support Flexible working
Submitted by Employees
View more benefits 
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Standard Chartered Mumbai Office Location
Mumbai Office
21-23, Samartha Vaibhav, Off Link Road, Lokhandwala, Andheri(W)
Mumbai
Maharashtra 400053
Maharashtra 400053
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