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Team Lead - Account Manager
SRV Media
posted 3mon ago
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Fixed timing
Key skills for the job
Job Description
- Client Satisfaction and Retention: Foster strong client relationships and ensure client retention through proactive account management and effective relationship building.
- Project Management: Oversee projects to ensure successful execution and outcomes, while maintaining high standards of timeliness and quality.
- Process Management: Ensure the team complies with all project lifecycle requirements and align team members to a common goal by providing clear briefs and fostering active involvement in the project.
- Team Management: Lead the team in executing projects efficiently and without errors, providing support to ensure smooth operations.
- Project Planning, Strategy and roadmap: Develop, strategize, and implement plans to ensure the successful delivery of client projects, achieving all established goals and KPIs.
- ClientExpectation Clarity: Maintain regular communication with clients from project onboarding to closure, setting and managing delivery and performance expectations.
- Account Growth and Upscaling: Devise and execute strategies to expand existing accounts and boost revenue.
- 3+ years of experience in account management, preferably within a digital marketing agency, with a minimum of 1 year in mentoring and leadership roles.
Skills :
- Proficiency in SEO, SEM, PPC, social media, content marketing, and analytics tools.
- Strong ability to lead, mentor, and motivate a team, with excellent conflict resolution and decision-making skills.
- Exceptional skills in building and maintaining client relationships, managing expectations, and ensuring client retention.
- Ability to develop and implement strategic plans, drive innovation, and achieve business objectives.
- Strong data analysis, problem-solving, time management, and attention to detail.
- Excellent verbal and written communication, and presentation skills
Employment Type: Full Time, Permanent
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SRV Media Benefits
Work From Home Team Outings Education Assistance Soft Skill Training Health Insurance 
Job Training 
Team Outings 
Work From Home 
Education Assistance 
Health Insurance 
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