Zoho Specialist (2-3 yrs)

TITLE : Zoho specialist

Exp : 2-4 Yrs

Location : Bangalore (WFO).

Only Immediate joiners :

Job Title : Zoho Systems Administrator

Key Responsibilities :

1. Zoho Tools Administration :

- Manage and maintain Zoho applications, including Zoho CRM, Zoho Books, Zoho Inventory, Zoho Support, and Zoho Analytics, ensuring seamless performance and integration.

- Configure system settings, user roles, permissions, and access controls to align with business needs.

2. Data Management & Integrity :

- Perform data entry tasks while maintaining accuracy and consistency across all Zoho applications.

- Regularly clean, update, and audit data to ensure compliance with data governance standards.

3. System Customization & Enhancements :

- Identify opportunities for process optimization and implement minor enhancements to improve workflows.

- Customize modules, fields, templates, and automation rules to better align with business requirements.

4. User Support & Training :

- Provide technical support to users by addressing queries and resolving Zoho-related issues.

- Conduct training sessions and create user guides to improve adoption and efficient use of Zoho applications.

5. System Performance Monitoring & Troubleshooting :

- Continuously monitor system performance, ensuring stability, data consistency, and security.

- Proactively troubleshoot and resolve technical issues related to Zoho tools.

6. Integration & Reporting :

- Utilize Zoho Analytics to integrate various Zoho applications and generate insightful reports for business decision-making.

- Design and implement custom dashboards to track key performance indicators (KPIs) and operational metrics.

7. Coordination with Zoho Support :

- Act as the primary point of contact for Zoho support, coordinating issue resolution, system updates, and enhancements.

Required Skills & Qualifications :

- Proven experience managing Zoho applications (Zoho CRM, Zoho Books, Zoho Inventory, Zoho Support, and Zoho Analytics).

- Strong knowledge of Zoho customization, workflows, and automation.

- Proficiency in data management, including data entry, validation, and integrity maintenance.

- Expertise in designing dashboards and reports using Zoho Analytics.

- Familiarity with user role and permission management within the Zoho ecosystem.

- Strong problem-solving and troubleshooting skills.

- Excellent communication skills for training, support, and collaboration.

- Prior experience working with Zoho's support team is a plus.

- Would you like me to adjust the language further or add any specific details?