Senior IT Role - Application Portfolio Management (14-18 yrs)

C2H role.

- The implementation and delivery of the Application Portfolio Management (APM) service offers several strategic benefits, based on the use cases identified in the meeting notes:.

- Vulnerability Management: By maintaining a comprehensive inventory of all applications, APM enhances security visibility, helping identify vulnerabilities and manage risks effectively.

- Integrity and Confidentiality: Ensures compliance with data protection regulations, safeguarding the integrity and confidentiality of sensitive information managed by the applications.

- The portfolio will also be used by our data protection colleagues within their solution to manage the data protection impact assessments (DPIA) OneTrust.

- Cost Optimization: Through the regular assessment and rationalization of applications, APM will help in the efficiency of the application support costs by eliminating redundant, obsolete, or underutilized applications, thereby optimizing resource allocation.

- Reduction of Duplication: APM aims to streamline business processes and aligns capabilities by reducing the duplication of applications, ensuring that each application serves a distinct and necessary function.

- Efficiency: Reusing integration points and dependency management, thereby improving overall operational efficiency and reducing complexity within the application ecosystem.

- Application Management: Supports the lifecycle management of applications, including roadmaps and strategies for new use cases, ensuring that the application portfolio evolves in alignment with business needs.

- Cost Management: Provide better financial oversight through cost management initiatives, leveraging tools such as Cloud FinOps to monitor and control spending.

- Config and Change Management: Aligned to the existing structured ITIL processes to manage configuration and change management processes effectively.

- App Marketplace: In future, provide an accessible app marketplace, allowing end users and DIMAs to discover and utilize tools and applications that meet their specific needs.

- Strategy: Defining all applications as Business Application CIs will allow them to realize the benefits of the ServiceNow Common Service Data Model.

Scope of Work:

The following activities are expected of the future service:.

Inventory Creation and Categorization:.

- Create and maintain a comprehensive inventory of all applications using ServiceNow and the business application configuration management class.

- Categorize applications based on business function, technology stack, BRMS track management and criticality.

- Identify extra fields to be added to the Business Application class (e.

- Penetration Testing, Application Interface C Entra ID).

- Ensure that any personal details are aligned with OneTrust.

Assessment and Evaluation:.

- Provide reporting and detail to the business management service and other IT stakeholders for regularly assess the performance, cost, and business value of each application.

- Identify redundant or underperforming applications for improvements or decommissioning.

Rationalization:.

- Develop a roadmap for application optimization to reduce complexity and costs.

- Working with IT stakeholders to streamline the application portfolio by suggesting candidates for retiring or consolidating redundant applications.

Governance and Compliance:.

- Establish governance frameworks for application portfolio management.

- Provide the inventory and application owners and accountabilities to the security and data protection teams to ensure all applications comply with regulatory. requirements and internal policies.

The following deliverables are expected from the application portfolio service:.

- Working with the IT function, divisions and operations to create a detailed application inventory and assessment report.

- Establish guidelines to maintain and strengthen a comprehensive inventory of all applications within the enterprise.

- Design and create assessment dashboards and reports on application portfolio performance, cost, and business valueDraft rationalization plans to retire or consolidate redundant applications, as appropriate

- Establish governance, process, metrics frameworks documentation for application management and data quality.

- Document the standard operating procedures for the application portfolio management processes.

- Continuous improvements for the application portfolio management.