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45 SPRINKLR Jobs

Director - Product Management CPaaS (Voice Focus)

5-10 years

Gurgaon / Gurugram

1 vacancy

Director - Product Management CPaaS (Voice Focus)

SPRINKLR

posted 10hr ago

Job Description

Learn more about our culture and how we make our employees happier through The Sprinklr Way .
Job Description
  • Define and own the product vision, roadmap, and strategy for voice solutions within the CPaaS portfolio.
  • Analyze market trends, customer feedback, and competitive landscapes to identify opportunities for differentiation and innovation.
  • Align product goals with the company s strategic objectives and revenue targets.
  • Lead the end-to-end product lifecycle, from ideation to General Availability (GA).
  • Collaborate with engineering teams to deliver scalable, reliable, and innovative voice solutions, including SIP trunking , WebRTC, Network, Solution Architecture for CCaaS and programmable voice APIs.
  • Ensure compliance with global telecommunications regulations, such as GDPR, TCPA, and local telecom laws in target markets.
  • Work closely with customers, partners, and internal stakeholders to understand use cases and pain points.
  • Prioritize features that enhance user experience and create competitive advantages in enterprise and SMB markets.
  • Drive adoption through education, training, and customer advocacy programs.
  • Act as the primary interface between product management, engineering, marketing, sales, and customer success teams.
  • Define and communicate product requirements through detailed PRDs, user stories, and use cases.
  • Ensure successful go-to-market strategies, including pricing, packaging, and messaging.
  • Define KPIs and success metrics for voice solutions, tracking adoption, performance, and ROI.
  • Continuously refine product features and roadmaps based on data-driven insights and feedback.
Why Youll Love Sprinklr:

Were committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the worlds largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr s EEO Policy and EEO is the Law.

Employment Type: Full Time, Permanent

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People are getting interviews at SPRINKLR through

(based on 61 SPRINKLR interviews)
Job Portal
Campus Placement
Referral
Company Website
Walkin
Recruitment Consultant
39%
30%
15%
7%
2%
2%
5% candidates got the interview through other sources.
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What people at SPRINKLR are saying

1.0
 Rating based on 1 Director Product Management review

Likes

Nothing.. No vision from leadership. No growth for anyone.

Dislikes

Lack of vision. Poor leadership.

Read 1 review

Director Product Management salary at SPRINKLR

reported by 5 employees with 5-10 years exp.
₹58 L/yr - ₹90 L/yr
At par with the average Director Product Management Salary in India
View more details

What SPRINKLR employees are saying about work life

based on 307 employees
79%
89%
79%
68%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

SPRINKLR Benefits

Submitted by Company
Compensation & Equity
Health & Wellness
Holiday & Flexible PTO
Learning & Growth
Submitted by Employees
Work From Home
Free Food
Cafeteria
Health Insurance
Team Outings
Job Training +6 more
View more benefits

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SPRINKLR Gurgaon / Gurugram Office Location

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Gurgaon Office
902 Iris Tech Park, Sector 48, Gurgaon, India Gurgaon

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