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Lead Implementation Consultant
3-10 years
₹ 22 - 22.19442L/yr (AmbitionBox estimate)
Gurgaon / Gurugram, Bangalore / Bengaluru
1 vacancy
Lead Implementation Consultant
SPRINKLR
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Con gure the Sprinklr product for various brands and industries following high standards of delivery and quality
- Constant learning and collaborating with the team to develop best practices on product con guration
- Work as a team to understand product adoption by various brands and establish a standard practices to improve adoption
- Expertise in business analysis, functional speci cation, system design, platform con guration, testing, and training while assisting in operational housekeeping. This includes:
- Provide social insights and recommendations to support clients business practices
- Design and con gure the appropriate Sprinklr solution to meet all requirements based on best practices and client s custom needs, adhering to primary business use cases and platform functionality
- Perform health checks of existing customers in need of platform upgrades and suggest solutions based on best practices and client needs.
- Ensure that all client users during customer onboarding are trained and educated properly on the platform & establish a relationship built on trust with client champions
- Complete the execution of platform deployment in such a way as to anticipate future client needs or business requirements that may occur
- Provide consulting advise to clients about Sprinklr platform during di erent phases of project
- Strong analytical and problem-solving skills.
- Excellent communication skills, both written and verbal.
- A drive to dig into the details of a system or process to solve customer problems.
- Desire and ability to rapidly learn a wide variety of new technical skills.
- Self-motivated, takes initiative, assumes ownership.
- Ability to work in a highly collaborative and fast-paced environment.
- Graduation from Tier-1 College.
- Enthusiastic, professional, with a focus on customer success
- Excellent listening skills to fully understand the customer value requirements
- Passion for solving client challenges and commitment to client delight
- Strong customer handling skills and willingness to serve customer across various timezones
- Customer obsessed mindset to deliver value & able to adapt and operate e ectively in ambiguous or rapidly changing environments
- Capable to work e ectively under tight deadlines and juggle several assignments simultaneously
Employment Type: Full Time, Permanent
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(based on 61 SPRINKLR interviews) What people at SPRINKLR are saying
Rating based on 1 Lead Implementation Consultant
review
Anonymous · Customer Success
The team is great and benefits are competitive
There is a lot of changes going on at the top w/o keeping the bottom in confidence
Read 1 reviewLead Implementation Consultant salary at SPRINKLR
What SPRINKLR employees are saying about work life
SPRINKLR Benefits
Compensation & Equity Health & Wellness Holiday & Flexible PTO Learning & Growth 
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