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Configuration Specialist
2-5 years
Gurgaon / Gurugram, Bangalore / Bengaluru
1 vacancy
Configuration Specialist
SPRINKLR
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Perform various enablement and deployment related task on Sprinklr s environment as per customer s requirement
- Provide real time end user assistance and make platform changes as requested by the customer
- Align configuration with Sprinklr best practices and client requirements
- Deploy Sprinklr Products on Client Environment.
- Collaborating with cross-functional teams, including developers, quality assurance engineers, Product Support and product managers, to resolve queries and provide feedback for product improvement.
- Creating and maintaining detailed documentation, such as knowledge base articles, FAQs, to assist customers and support colleagues in resolving common issues efficiently
- Analysing support processes, identifying areas for improvement, and implementing solutions to enhance the overall customer experience and optimize support operations.
- Identify and deploy the Tactical Use Cases (TUCs) and various product blueprints
- Perform sanity checks post deployment activities to ensure high quality builds
- Assist the Project Manager to create the project s business case by understanding and ensuring all the high-level requirements are listed in the project scope
- Ensure quality resolution to avoid escalations from customers
- Assume responsibility for developing detailed knowledge about specific products to stay up to date with the latest releases, new features etc.
- Conduct testing and quality assurance activities to identify and report product defects or potential areas for improvement. This may involve participating in beta testing programs or performing regression tests after bug fixes or product updates.
- Ensure that the SLAs, are met on time, while multitasking on different tasks and coordinating with Account team/ Service /Engineering team
What makes you qualified
- 2-5 years of experience in enterprise software debugging, engineering support operations processes
- Excellent written and verbal communication skills
- Strong technical background with advanced computer skills/ Strong analytical and problem-solving skills
- Ability to work independently and as a member of a team
- Ability to work effectively to meet the SLAs and juggle several tickets/priorities simultaneously
- Passion for solving customer concerns and commitment to client delight
- A drive to dig into the details of a system or process to solve customer problems.
- Zeal to learn and constantly upgrade skills in a fast-changing work environment.
- Ability to think on your feet and remain calm under pressure.
- Self-motivated, takes initiative, assumes ownership.
- Ability to work in a highly collaborative and fast-paced environment.
- Strong teamwork - willingness and ability to get help from team members when required, and the good judgment to know when to seek help.
- Experience in Web technologies, CRM or SaaS platforms and/or digital marketing experience in social platforms.
- Understanding of data storage technologies/databases (MongoDB, MySQL, etc.)
- Understand excel in deciphering technical aspects like - Graylogs , Kibana, API Browser, Query Executor, Restricted Curls, Runner Log
Employment Type: Full Time, Permanent
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People are getting interviews at SPRINKLR through
People are getting interviews through
(based on 61 SPRINKLR interviews)
Job Portal
Campus Placement
Referral
Company Website
Walkin
Recruitment Consultant
39%
30%
15%
7%
2%
2%
5% candidates got the interview through other sources.
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Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at SPRINKLR are saying
Configuration Specialist salary at SPRINKLR
reported by
3
employees
with 3-4
years exp.
₹7
L/yr - ₹17
L/yr
35%
more
than the average Configuration Specialist Salary in India
View more details
What SPRINKLR employees are saying about work life
based on 306 employees
Flexible timing
Monday to Friday
No travel
Day Shift
SPRINKLR Benefits
Submitted by Company
Compensation & Equity Health & Wellness Holiday & Flexible PTO Learning & Growth
Submitted by Employees
View more benefits 
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