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Assistant Manager- CBI -Field
spocto Solutions
posted 5mon ago
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Fixed timing
Key skills for the job
Job Description
- The candidate will be responsible for leading Voice Operations Functions (Collections Domain) Managing Client and Client Servicing,
- Responsible for SLA management, Governance and Reporting.
- Driving various developmental initiatives for Retention and Succession planning across levels
- A seasoned operations professional, who has demonstrated capability providing strategic and tactical direction to a variety of operational support units.
- Ensure timely achievement of SLAs across business units with no revenue shrinkage and drive on time results for stakeholders and customers that is defect free and in an operationally efficient manner.
- Manage productivity and drive adequate staffing levels to ensure effective cost management
- To ensure effective development and management of operations plans.
- Provide strategic planning and execution to enhance cost control, profitability, productivity and efficiency throughout the companys operation function.
- Regular Interaction with Leadership team and individual department AVP to ensure that companys operational priorities are aligned with total company mission, vision and values.
- Be part of customer calls and customer meetings to promote organisations operational excellence.
- Manage organization through transformation, new system roll-outs, new product roll-outs ensuring no disruption to service delivery
Employment Type: Full Time, Permanent
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What people at spocto Solutions are saying
Rating based on 2 Assistant Manager
reviews
Anonymous · Quality Assurance
in Navi Mumbai
They believe in diversity at workplace
- Salary - Good+6 more
Wish they have 5 days working
Assistant Manager salary at spocto Solutions
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