Assistant Manager

As an Assistant Manager, you will be responsible for overseeing the daily operations of the organization, develop productive, Address operational issues and concerns. You will lead a team of professionals and collaborate Attain client meetings & understand the requirements shared, understanding clients SLA & achieving the same.

Key Responsibilities :

1. Supervising daily operations of the organization.
2. Develop productive, profitable and achievement-oriented working environments for employees.
3. Address operational issues and concerns in a timely fashion.
4. Supervise operations team to ensure operational excellence and excellent client services.
5. Educate the operations team on best practices, company policies and service excellence standards.
6. Assist in interviewing, recruiting, training, performance evaluation, promotion and termination activities.
7. Determine staffing requirements, work assignment and schedules for new projects.
8. Generate operational reports for management as needed.
9. Setting deadlines for the team.
10. Frequently monitoring team and Team Leader s performance and giving positive feedback to team members individually for their career development.
11. Attain client meetings & understand the requirements shared by effective communication among the team.
12. Understanding clients SLA & achieving the same.

Required Experience:

• Excellent verbal and written communication skill.
• Strong Organization Skills.
• Knowledge about excel.
• Exhibiting patience in order to appease the most difficult clients.