SplashLearn - Intern - Customer Support (0-2 yrs)

Role- Customer Support- Paid Interns (Email/Chat Support)

Shift - Night Shift only

Stipend - 20000 Rs Per Month (Including 10% TDS)

Internship Period - 6 Months

Job Location - Remote Work

Experience - Fresher

Excellent Written and Verbal Communication

Qualification - Graduate

Key Responsibilities:

- Respond to incoming chats from users promptly, demonstrating attentiveness and empathy.

- Address user inquiries and concerns focusing on quality over quantity, ensuring each interaction is thorough and helpful.

- Manage multiple inbound chats simultaneously, prioritizing tasks effectively.

- Gather and verify necessary information to provide accurate and personalized assistance to users.

- Address incoming emails in a timely manner, demonstrating professionalism and attention to detail.

- Provide comprehensive responses to user inquiries, offering solutions and assistance as needed.

- Utilize various internet-based platforms and software tools to communicate with new and existing users.

- Provide information on current courses, promotions, and new product offerings, delivering clear and concise - explanations.

- Diagnose user queries to identify root causes and collaborate with team members to develop effective solutions.

- Offer personalized advice and guidance to users experiencing subscription issues or service troubles, ensuring their needs are met promptly and efficiently.