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Quality Lead
SPERA DIGITAL CONSULTING SERVICES
posted 1mon ago
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Job Description
1. Lead and manage the Quality Compliance team, providing guidance, mentorship, and support to team members.
2. Develop and implement quality assurance policies, procedures, and systems to ensure compliance with industry standards, regulations, and customer requirements.
3. Conduct regular audits and inspections to assess compliance with quality standards, identify areas for improvement, and implement corrective actions.
4. Collaborate with cross-functional teams to develop and implement quality improvement initiatives, including process enhancements and training programs.
5. Serve as the primary point of contact for regulatory agencies and external auditors, ensuring timely and accurate responses to inquiries and requests for information.
6. Monitor and analyze quality and compliance metrics, trends, and performance indicators to drive continuous improvement and mitigate risks.
7. Develop and maintain documentation related to quality management systems, compliance activities, and regulatory filings.
8. Lead investigations into quality issues, non-conformances, and customer complaints, identifying root causes and implementing corrective and preventive actions.
9. Stay informed about changes in regulations, standards, and industry best practices, and ensure that the organization remains in compliance with all applicable requirements.
10. Foster a culture of quality, compliance, and accountability throughout the organization, promoting awareness and understanding of quality and compliance principles.
2. Develop and implement quality assurance policies, procedures, and systems to ensure compliance with industry standards, regulations, and customer requirements.
3. Conduct regular audits and inspections to assess compliance with quality standards, identify areas for improvement, and implement corrective actions.
4. Collaborate with cross-functional teams to develop and implement quality improvement initiatives, including process enhancements and training programs.
5. Serve as the primary point of contact for regulatory agencies and external auditors, ensuring timely and accurate responses to inquiries and requests for information.
6. Monitor and analyze quality and compliance metrics, trends, and performance indicators to drive continuous improvement and mitigate risks.
7. Develop and maintain documentation related to quality management systems, compliance activities, and regulatory filings.
8. Lead investigations into quality issues, non-conformances, and customer complaints, identifying root causes and implementing corrective and preventive actions.
9. Stay informed about changes in regulations, standards, and industry best practices, and ensure that the organization remains in compliance with all applicable requirements.
10. Foster a culture of quality, compliance, and accountability throughout the organization, promoting awareness and understanding of quality and compliance principles.
Requirements
Bachelor s degree in a relevant field; Master s degree preferred.
- Six Sigma Green Belt certified with hands-on experience of planning and executing a number of Lean and Six Sigma projects.
- 5-10years of experience in quality management, compliance, or a related field, with 3 years in a process leadership role.
- Proven experience in the FMCG sector or BPO sector, with a deep understanding of industry-specific quality and compliance requirements.
- Strong command over reviewing and auditing SOPs (Standard Operating Procedures) and project plans, ensuring adherence to quality standards and regulatory requirements.
- Master in process map creation, with on-ground experience of creating hundreds of process maps to optimize workflows, improve efficiency, and reduce waste.
- Excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire team members.
- Proven track record of driving continuous improvement initiatives and achieving measurable results.
- Analytical mindset with the ability to analyze complex data, identify trends, and make data-driven decisions.
- Detail-oriented with a focus on accuracy and precision.
- Certified Quality Auditor (CQA), Certified Quality Manager (CQM), or similar certification preferred.
Benefits:
- Competitive salary commensurate with experience.
- Comprehensive benefits package, including medical, dental, and vision coverage.
- Retirement savings plan with employer matching.
- Paid time off and holidays.
- Opportunities for professional development and advancement.
Spera Digital is an equal opportunity employer and is committed to diversity in the workplace. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.
About the Company
Spera Digital is an IT and Technology services company focused on helping its customers achieve operational excellence. We offer a range of services and solutions that enable our clients to stay relevant to their customers and ahead of the competition in a rapidly changing world.
Employment Type: Full Time, Permanent
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