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Spendflo

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3.3

based on 2 Reviews

6 Spendflo Jobs

Enterprise Account Manager

spendflo

3.3

based on 2 Reviews

3-5 years

Chennai

1 vacancy

Enterprise Account Manager

Spendflo

posted 5mon ago

Job Role Insights

Key skills for the job

Software Configuration Management Customer Service Salesforce Procurement Key Account Management Customer Experience Management

+ 3 more

Job Description

Key Responsibilities:

Develop and execute customer retention strategies to reduce churn and increase customer loyalty

Analyze customer feedback and data to identify trends, pain points, and opportunities for improvement

Collaborate with the sales, marketing, and customer service teams to align retention strategies with business goals

Implement targeted campaigns to engage at-risk customers and re-engage inactive customers

Conduct regular follow-ups with customers to ensure their needs are being met and to gather feedback

Resolve customer issues and complaints promptly and effectively, ensuring a positive customer experience

Monitor and report on key retention metrics and KPIs to track the effectiveness of retention initiatives

Provide personalized recommendations and solutions to customers based on their specific needs and preferences

Develop and deliver training programs to educate team members on customer retention strategies and best practices

Maintain up-to-date knowledge of industry trends, best practices, and competitor activities related to customer retention

Required Skills:

Ability to effectively demonstrate product features and benefits to clients

Exceptional interpersonal and customer service skills with a proven track record of managing and nurturing client relationships

Strong problem-solving skills and the ability to address client concerns with confidence

Ability to guide clients through procurement-related activities

Strong organisational skills and attention to detail

Knowledge of Service Level Agreements and their importance in account management

Excellent verbal and written communication skills

Proven ability to manage renewals and retain clients

Strong sales acumen with the ability to identify upsell opportunities

Prior SaaS experience is a must

3-5 years of experience in account management

This role is for the Americas region, so you must be willing to do US shift (PST timings). Prior Experience managing the region/US customers will be a plus.