Client Service Coordinator/Client Services/International Clients

Client service Coordinator

SPECTRAFORCE was founded in 2004 and is now one of the largest staffing firms in the United States. We set up operations and support staffing in India to better serve many of the US-based industries of which SPECTRAFORCE clients are a part, including Finance, IT, Energy/Utilities, Pharma/Life Sciences, and Business and Professional Services. Our worldclass Indian team is essential to the continuous expansion of our global sales and delivery. A Global Staffing and IT company, SPECTRAFORCE is human-to-human driven. Its branding tagline, NEWJOBPHORIA, encompasses the excitement generated within people by matching them with jobs that align on multiple levels: skills, motivation, and environment. As a certified Minority Business Enterprise, SPECTRAFORCE celebrates how different perspectives benefit our employees, services, and community. We focus on cultivating a diverse and inclusive work environment that encourages collaboration and connection. Together, these unique perspectives bring great offerings that deliver state-of-the-art services to our clients and employees.

Key Responsibilities:

Assist the Client Services Associates or Managers with daily tasks including but not limited to:

✓ Assist with calling candidates currently going through onboarding to give background check updates.

✓ Assist with phone screening, prepping, and coaching of candidates.

✓ Assist with debriefing candidates at the conclusion of their interview.

✓ Assist with calendar scheduling.

Help with all other miscellaneous tasks that the Client Services team may need help with:

✓ Spotlight calls.

✓ Prepping candidates for their interview.

✓ Updating SharePoint sheets. (LEOFORCE/SPECTRANET).

✓ Updating internal systems. Manage and run training accounts:

✓ Working directly with the MSP team as the main point of contact.

✓ Coordination between the MSP team and recruitment.

✓ Ensure SLAs are met for their client portfolio.

Required Knowledge, Skills, and Experience:

✓ Minimum 1 year of experience in dealing with International clients/customers

✓ Must be comfortable spending 75% of time on the phone

✓ Excellent communication and interpersonal skills

✓ Flexible & Aggressive

✓ Excellent communication skills (Spoken and Written)

✓ Work independently with little supervision in a fast-paced agency environment

✓ Have a knack for learning and staying up to date with new technologies

✓ Professional, Adaptable and Resilient - able to take no for an answer yet still apply 100% effort throughout the workday

✓ Goal oriented; have a burning desire to be successful

✓ Advanced computer skills especially Microsoft Word, Microsoft PowerPoint, Outlook.

✓ Highly motivated individual able to grasp complex technologies, tools or knowledge and learn quickly

✓ Must have a demonstrated ability to work within tight deadlines.

✓ Willing to work in night shifts