Business Analyst

Job Summary:

The Business Analyst position is responsible for partnering with various departments to understand business needs and processes, strategize innovative solutions to improve operations, and translate requirements into user stories.

Essential Functions:

• Work closely with end users in People Operations, Client Services, Delivery, and Finance to gather requirements, understand business/system needs, and create workable user stories.

• Manage user stories in Jira and drive priorities for agile execution.

• Translate business requirements for development team and identify any potential impacts to existing functionality.

• Assist QA team with creating comprehensive test case scenarios.

• Participate in agile ceremonies, including scrum calls, sprint planning and retrospectives.

• Partner with users and development team on support ticket review and resolution.

• Maintain open and proactive communication with the users on pending requirements.

• Conduct User Acceptance Testing (UAT), and coordinate execution and signoff.

• Create and maintain user training materials and prepare release notes.

• Conduct product training for new users and demo new features.

• Collaborate with product manager on roadmap planning and prioritization.

• Strengthen process discipline using appropriate performance metrics.

• Perform other duties as assigned.

Required Knowledge, Skills, and Experience

• GED with 5+ years of experience or equivalent combination of education and experience required

• Experience with HRIS (Workday, ADP, etc.)

• Excellent verbal and written communication skills (in-person, via phone/video calls, instant messaging, etc.)

• Strong analytical skills and attention to detail

• Ability to multi-task and prioritize in a fast-paced work environment

Benefits & Perks

1. Incentives*

2. Monetary Awards*

3. 5-Year Retention Bonus

4. Referral Policy*

5. Internet Reimbursement*

6. Router UPS Reimbursement*

7. Term Life Insurance

8. Accidental Insurance

9. Group Medical Insurance (Family Floater)

10. On-call doctor support

11. COVID Protocols

12. Sodexo Benefit

13. Leave Policy

14. EWAP - Employee Wellbeing and Assistance Program

15. NPS - National Pension Scheme

16. LTA Leave Travel allowance

17. Leave Encashment

18. Bank Assistance

19. Employee's State Insurance*

20. Gratuity

21. Provident Fund

22. Cab facility

*Admissibility of the benefit may vary commensurate the department, designation, and role.