Oracle Support Junior Engineer-Service Support

Position: APPLICATION SUPPORT_SERVICE DESK

Experience: 0 - 1 year

Job Location: Pune

Shift: UK Shift & UK calendar will be followed

Mode of Working: Work from Office

Primary Skills:

1. Excellent verbal and written communication skills.
2. Providing first level support through taking calls and handling the resulting incidents or Service Requests.

Job Description:

1. Providing first level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfilment processes, in line with Service Desk objectives.
2. Comfortable with UK working / holidays Comfortable working in UK shifts.
3. Strong customer service focused approach and Excellent phone etiquette.
4. Willing to work on support environment.
5. Decent Problem diagnosing and analytical skills.
6. Excellent verbal and written communication skills.
7. Understanding of business intelligence tool and reporting (Standard, Modified and Live reports)
8. Experience on any Financials modules (GL,AP, Purchasing ,AR, Order Management ,FA,CM ) as a functional.