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Sophos Technologies

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3.9

based on 197 Reviews

10 Sophos Technologies Jobs

Order Processing Support 4

Sophos Ltd.

3.9

based on 197 Reviews

3-5 years

Remote

1 vacancy

Order Processing Support 4

Sophos Technologies

posted 5d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Salesforce Logistics Supply Chain Management Information Technology Recruitment

+ 4 more

Job Description

Proactively review the status of all open orders, identifying any delays, issues, or exceptions that require attention.
Respond promptly to notifications or alerts about problematic orders, investigating the root causes.
Collaborate with the HW Fulfillment team, IT Team, Pricing team, Sales operation Team, Finance team, Distributor and Sales team to quickly resolve order processing roadblocks.
Escalate complex or unresolved issues to TL or cross-functional TLs as needed.
Field inquiries, concerns, and complaints from distributors, sales representatives, and other internal stakeholders about order status, delivery timelines, Incorrect invoicing, etc.
Provide clear, accurate, and timely updates to stakeholders on the progress of their orders.
Manage stakeholder expectations and address any frustrations or dissatisfaction professionally.
Facilitate discussions and coordinate efforts between different teams to align on order resolution strategies.
Continuously monitor the order processing workflow for inefficiencies, bottlenecks, or areas of friction.
Analyze order data, metrics, and customer feedback to identify opportunities for process improvements.
Train and support other team members on new or updated order processing best practices.
Maintain detailed records and documentation on all escalated order issues and their resolutions.
Contribute insights and recommendations to strategic planning and improvement of the process/system for the order management operations.
Stay up to date on the latest order processing policies, System changes and Distributor requirement.
Identify personal training and development opportunities to expand expertise.
Share knowledge and learnings with the broader order management team.
Serve as a subject matter expert and mentor to other team members.
What You Will Do
Has 3-5 years experience in efficiently managing order processing and handling escalations to ensure seamless operations.
Has strong ability to address queries from disti/ sales for internal productivity and SLA improvement.
Demonstrate the ability to perform effectively under pressure and consistently meet strict deadlines.
Lead and implement process improvements to enhance workflow and efficiency.
Conduct and participate in training sessions and conference calls to support team development and knowledge sharing.
Exhibit exceptional written and verbal communication skills, ensuring clarity and professionalism in all interactions.
Maintain a high level of attention to detail and accuracy in all tasks.
Showcase strong organizational and time management skills to prioritize and manage competing demands.
Excel at multi-tasking in a fast-paced, dynamic environment.
Analyze and interpret data to inform decision-making and support business objectives.
Prior experience in Salesforce
Collaborate with Cross-Regional/Office Team